Job Details
Job Type
Part-time
Description
Are you a natural guide looking to share your expertise, experience, and excitement for the outdoors with others? Do you love to create delight through service and attention to detail? Are you a MacGyver who always finds a way to get it done? If so, then we invite you to be a part of our team at Field Station and join our adventure.
AutoCamp Hospitality Group has always been widely passionate about getting people outdoors together and helping them inspire a love for the environment. Our first brand, AutoCamp, has revolutionized alternative lodging by blending the spirit of the American camping experience with the service and design of a boutique hotel. The success of AutoCamp inspired us to create our newest brand - Field Station - an inspiring and inclusive modern lodging and retail brand for the active outdoor community. Located in some of the most iconic outdoor destinations, Field Station makes it even easier for everyone to get outside more often.
The Night Audit person in this role will be responsible for front desk duties, and light accounting during the overnight shift. Completing audit procedures on a nightly basis, and setting up the next business day.
Sounds good? We'd love to hear from you. Be sure to attach both a resume and a cover letter telling us about your relevant experience and salary requirements.
Requirements
Essential Functions, but not limited to
- Greet and welcome guests by speaking in a warm, friendly and courteous manner.
- Support guests with registration and accommodation assignments, helping with special requests when needed and possible.
- Guide guests with check-ins/check-outs in an efficient and friendly manner, and in accordance with Field Station's policies.
- Handles all guest requests within reason (e.g. making restaurant reservations, booking car service, recommending local attractions, making arrangements, etc.)
- Collect and distribute messages for guests.
- Pre-register, block, and take reservations; and when necessary future reservations follow hotel rate structures, discounts, and sell strategies.
- Possesses knowledge of, and uses, emergency procedures.
- Resolve guest complaints.
- Assist in solving billing discrepancies.
- Perform cancellations and process No Show according to procedures.
- Pull EOD sales reports from POS and ensure that all transactions are closed.
- Pull final audit reports, balance, and reconcile discrepancies from the day within PMS, and POS.
- Reconcile OTA accounts within the PMS.
- Follow through and complete the audit checklist by end of the shift.
- Ensure that all information pertinent to the desk or related areas is passed on to the following shift manager or supervisor.
- Maintains cleanliness and organization of the Reception Area.
- Attend department meetings.
- Perform any other duties as requested by Supervisor.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Competencies - Ability and Comfort in Working with Cloud Based Applications; knowledge of Google Suite products preferred
- Strong Relational Skills
- Thoroughness and an Attention to Detail
- Excellent and Attentive Customer Service
- Must be a MacGyver, and able to find solutions when issues arise
Required Education and Experience - No educational requirement.
Preferred Education and Experience - Customer service background.
- College degree in hospitality, business administration or similar.
Salary Description
$21.00 plus some benefit options and perks!