Job Details
Responsible for interpreting and/or coordinating appointments for Dental and Primary Care Departments.
ESSENTIAL FUNCTIONS – JOB SPECIFIC:
• Schedule appointments and provide professional interpretive services.
• Confirms Spanish speaking appointments and coordinates interpreting services needed the following day/two days in advance.
• Answers Spanish line in phone system in polite and courteous manner.
• Direct phone calls and messages to appropriate office staff.
• Confirm patient's insurance coverage eligibility and coordinates interpretive services based on if covered.
• Works in conjunction with medical assistants, nurses and providers regarding medication refills, lab results, referrals.
• Coordinates interpreting services for referrals placed by our providers to other facilities which don't have the capacity to provide one.
• Provides Spanish interpreting services for Open Access patients, walk ins to express care and inquiries to Medicaid office.
• Monitors/manages interpreter schedule coordinates interpretive services for languages outside of Spanish and for patients whose insurance covers interpretive services.
• Follow-up on all Spanish missed appointments at all sites.
• Manage and monitor the patient portal for Spanish speaking patients.
• Collects co-pays, past due balances (if applicable) for Spanish speaking patients, balances daily batch and turns in money collected for the day as directed by the Central Reception Supervisor.
• Keep abreast of any updates/changes per outside interpretive providers.
• Attends monthly staff meetings as required.
• Conducts self in accordance with Compass Health Network's policies.
• Maintains strictest confidentiality; adheres to all HIPAA guidelines/regulations.
• Excels in customer service.
• Other duties as assigned.
WORKING CONDITIONS & EXPOSURE RISK:
• Regular exposure to blood and/or body fluids
• Regular exposure to radiation sources
• Regular exposure to biohazard waste materials