Job Details
Job Description - Service Attendant - Dining Services (22001074) **Job Description**
Service Attendant - Dining Services - ( 22001074 ) **Description**
**This is an academic year position working 40 weeks per year.**
Tufts Dining is a self-operated food service provider managing a comprehensive collegiate food service program on the Tufts University Medford-Somerville campus delivering high quality, contemporary and innovative food and hospitality services to meet the various needs of students, faculty, staff and visitors in a fiscally responsible manner. Our team operates a progressive resident dining program for approximately 4,000 students as well as responsive retail services and a distinctive university catering program serving the campus community totaling 5,500 undergraduates, 1,700 graduate students, and 2,300 faculty, staff and administrators.
The Service Attendant will demonstrate outstanding service to Tufts Dining customers through mastery of a variety of general food service and hospitality related task. The Service Attendant will understand and be able to communicate the general operations of the unit and seek to assist and accommodate customers to promote a pleasant dining experience. S/he will have an understanding on customer trends and possess an in-depth understanding of the menu. The Service Attendant will consistently greet, welcome and interact with customers in a warm, friendly manner to promote an atmosphere of hospitality and familiarity. S/he will possess a proven ability to independently and accurately account for transactions of meal plan, meal plan equivalencies, cash, credit card, IDR, etc. using the POS system. S/he will be comfortable switching from working a POS system to serve customers and work at various food service stations. S/he will be knowledgeable about the ingredients and preparation methods of the foods served, especially with regards to the presence of potential allergens. The Service Attendant will prepare, assemble and/or serve various foods and beverages in a professional manner. S/he will keep assigned food service stations and storage areas properly stocked. S/he will set-up and maintain assigned food service stations throughout service periods and will assist elsewhere in the unit as customer demand requires. S/he will break-down, clean and sanitize food service stations according to the established procedures throughout all service periods. The Service Attendant will set-up and work all stations in the unit as required. S/he will assist the culinary staff with basic food service tasks such as carving meats, light cooking and food preparation, garnishing and food display. S/he will execute general cleaning tasks in accordance with accepted food service sanitation standards that are assigned as part of the daily unit housekeeping and sanitation schedules. S/he will execute opening and closing procedures and all other assignments related to delivering an outstanding customer service experience. S/he will provide table service and other related tasks for special events. S/he will be able to handle cash appropriately, count cash drawer, deposit in accordance to cash handling procedures and operate the department POS system. S/he will receive and properly store all food, beverages and supplies in storage areas in a safe, orderly and timely manner. S/he will present a demonstrated mastery under minimal supervision, will be able to multi-task during peak and off-peak periods to deliver the highest quality services and will be able to execute assigned tasks with significant independence. S/he will engage in job specific training and coaching of student workers. Must demonstrate the ability to work under periods of fast pace and high pressure.
**Qualifications**
**Basic Requirements:**
* 1-3 years experience in a high-volume retail environment as a server, sandwich maker, pizza maker, grill cook or in other dining services positions is required.
* Must be able to count money, make change, and operate POS systems.
* Must have 1 year of high-volume cashier experience and accountability for accurate cash handling.
* Must be able to read, write, speak and understand English in order to communicate effectively with management, peers and customers.
* Must have excellent interpersonal skills with the ability to comfortably interact with customers and peers in a friendly and helpful manner.
* A commitment to hospitality and customer service is of primary importance.
* Should be flexible and willing to learn and execute various jobs as needed.
* Comprehensive knowledge and understanding of kitchen sanitation and food safety practices and ability to enforce safe food handling guidelines.
***An employee in this position must complete all appropriate background checks at the time of hire, promotion, or transfer.***
*Equal Opportunity Employer minority/females/veterans/disability/sexual orientation/gender identity.*
**Primary Location**
: United States-Massachusetts-Medford/Somerville **Job**
: Dining **Organization**
: Hodgdon Dining **Employee Status**
: Regular **Schedule**
: Full-time **Job Posting**
: Jan 21, 2022, 8:34:19 PM