Job Details
Logistics & Supply Analyst
A valued partner with LHH is seeking a talented Logistics & Supply Analyst to join their team. This organization supports multiple premium brands in the US, with a substantial workforce, numerous retail locations, significant wholesale operations, and a growing e-commerce presence.
Purpose of the Position
The Logistics & Supply Analyst will oversee and optimize the integration points within the supply chain and logistics technology landscape. This role includes facilitating continuous improvements and addressing daily L2/L3 support requests. The Logistics & Supply applications span across various ERP systems, Warehouse Management Systems, and their associated integrated platforms.
Primary Responsibilities:
Support:
- Serve as the primary point of contact for all IT-related supply chain and logistics issues, offering L2 and L3 support for both local and global business applications inquiries.
- Resolve support tickets pertaining to Business Logistics & Supply Chain applications.
- Analyze and provide timely solutions and escalations for business blocker tickets/requests.
- Collaborate with business teams to implement fixes, improvements, and deployments for Back Office Applications.
- Identify improvement opportunities, quantify commonly recurring issues through ticket incidents, and address root causes.
- Provide regular reports on issue status and resolution progress.
- Establish clear documentation processes for all support activities, including issue identification, resolution steps, and post-resolution documentation.
- Contribute to the IS&T knowledge base by building and maintaining application maps, specifications, and retro documentation.
Back Office Logistics Applications Projects Support:
- Provide support on projects led by the IS&T Logistics & Supply Project Manager.
- Help define test scenarios and support end-users for UATs.
- Effectively communicate project and initiative statuses with all impacted parties.
- Provide regular management reports on the status of operations/projects under supervision.
- Ensure adherence to company standards within the logistics and supply chain operations.
- Maintain and enhance the ITSM knowledge base within the Logistics & Supply chain scope.
Solutions Owner and Enabler:
- Act as a "Super-User" for local business solutions, particularly for headquarters business teams.
- Involve in the design, architecture, and configuration of business applications.
- Specify system requirements (business & technical) to assess feasibility and risks, considering time and budget constraints.
- Acquire comprehensive knowledge of integration points within the supply chain and logistics frameworks, pinpointing areas for standardization and streamlining.
Profile: Principal Skills Required for the Position:
- Outstanding Collaboration and Teamwork: Exceptional written and verbal communication skills coupled with a strong ability to collaborate effectively within cross-functional teams.
- Demonstrated proficiency in analytical thinking and problem-solving, with a keen eye for detail.
- Previous experience and relevant qualifications in IS&T Logistics, including hands-on work with warehouse management systems from both IT and Business perspectives.
- Track record of effective management and organizational prowess.
- Strong adaptability and capacity to thrive in fast-paced environments, navigating through challenges with ease.
- Comprehensive comprehension of organizational data flow and its pivotal role in management decision-making processes.
- A flexible, intuitive, and proactive approach to problem-solving, capable of tackling ambiguity head-on.
- Proficiency in spoken French is highly desirable and considered a valuable asset.
Technical Experience and Systems:
Business Software:
- Warehouse Management Systems (WMS)
- POS systems
- EDIWIN
- JDE
- SAP
- Jira
- ServiceNow
- Atlassian Suite
- PowerBI
Collaboration Tools:
- Microsoft Office 365
- Teams
- Zoom
- TeamViewer
- ITSM
Other Technical Skills: