Job Details
WEC Energy Group is one of the nations largest electric generation, distribution and natural gas delivery holding companies. We employ over 7,000 people in our energy companies and service subsidiaries. As a Fortune 500 company, we value and develop our employees who are making a difference in amission that matters.
We Energies, a subsidiary of WEC Energy Group, is seeking aCustomer Service Supervisorin ourIron Mountain, Michigan, and Menominee, Michigan locations.
Job Summary The Customer Service Supervisor is responsible for leading a team of Energy Service Consultants, Residential Energy Service Consultants, Customer Service Technicians, Designers, Design Specialists, Expediting Clerks, and other clerical employees, dedicated to providing a high level of proactive service to We Energies and WPS gas and electric customers.
Job Responsibilities Customer Service Supervisor is responsible for the following duties:
- Lead a team of Energy Service Consultants, Customer Service Technicians, Designers,
- Expediting Clerks, and other clerical employees
- Provide a high level of proactive service to We Energies gas and electric customers
- Provide coaching, counseling, discipline, training and development to team members as required
- Establish performance management and development plans (goals) annually with each team member
- Monitor performance, reinforce expectations, evaluate and communicate performance levels to individual team
- members and adjust plans and priorities to meet goals as necessary
- Provide strategic leadership to establish and maintain relationships with customers and communities that result
- in strong loyalty to WEC Energy Group as an energy provider
- Work with Area Management for both Gas and Electric to ensure customer service and design needs are met
- and a high quality product is maintained
- Create an environment for team members to provide proactive service to customers and communities
- concerning electric, gas, and steam delivery issues.
- Lead the service team to be the customer advocate for customers, to help customers make good decisions and to influence action internally.
- Assist with storm restoration efforts within the Northcentral Area as needed.
This is a job family posting where experience will determine the level of responsibility.
Minimum Experience Required - Associate degree in business or related field. In lieu of a degree, candidates with a minimum of 2 years of experience in a leadership role may be considered
- 3+ years of customer service experience
- Strong leadership ability and above average communication skills, including effective negotiation and client commitment management
- The Senior Customer Service Supervisor requires a minimum of 5 years in a leadership position, and a minimum of 3 years supervisory experience in a customer service environment
Preferred Qualifications - Bachelor's Degree is Preferred