Job Details
Responsible for every ticket (delivery, pick-up, service) daily, create sensible routes for each Medical Equipment Technician and ensure all stops were completed. Develop and maintain working knowledge of current HME products and services offered by the company and all applicable governmental regulations. Clear all routes daily with all delivery technicians to ensure all stops were completed. Address any non-printed orders to determine the status of the order. Screen every ticket for mistakes and address these mistakes with Management and/or the person responsible for creating the order. Create sensible routes for every delivery technician that will meet certain window blocks and/or expectations from customers or referral sources, while operating within the budget. Address and develop the best process to handle incomplete orders. Communicate this message to all applicable parties. Make outbound calls to customers and patient service technicians for scheduling and routing with a focus o...Dispatcher, Office, Delivery Technician, Service Technician, Dispatch, Customer Care, Healthcare, Business Services