Job Details
Job Description
Billing Team Lead
The Staff Pad has partnered with a premier office equipment supplier in Chickasha, OK that is seeking a Service Coordination Specialist. We are seeking an Service Coordination Specialist to manage dealer contracts and ensure seamless service operations. This role involves coordinating service contracts, negotiating terms, and maintaining a high standard of professionalism and efficiency.
Primary Responsibilities:
- Coordinate incoming contracts with dealers.
- Locate servicing dealers and manage out-of-area service contracts.
- Input new 3rd party contracts into the system.
- Assist the Service VP and Admin team with special projects.
- Log, coordinate, close, and audit service calls.
- Oversee the Service Time Off Calendar.
- Perform clerical duties such as photocopying, faxing, mailing, and filing.
- Track and manage old calls and suspect service reports.
- Maintain confidentiality of customer information.
- Assist the Service Data Specialist with reports and tasks.
- Perform additional duties as needed.
Requirements Experience: - 2 years of business office experience required.
Qualifications: - Attitude: Positive and service-oriented.
- Appearance: Professional.
- Communication: Excellent verbal and written skills.
- Organization: Highly organized and able to multi-task.
- Discretion: Ability to maintain confidentiality.
- Scheduling: Excellent management skills.
- Planning: Strong planning and time management skills, able to prioritize and manage multiple projects.
Computer Skills: - Proficiency in Microsoft Office.
- Advanced Excel skills.
- Basic email skills.
Other Skills and Abilities: - Attention to detail.
- Basic analysis skills.
- Team player.
- Positive attitude.
Physical Requirements: - Must pass drug and alcohol screening.
- Regularly required to stand, sit, talk, hear, reach, stoop, kneel, and use hands and fingers.
- Specific vision abilities required.
- Occasional light to moderate lifting.
- Regular, predictable attendance.
- Travel during business hours.
Work Environment: - Moderate noise level typical of a business office.
- Ability to work in a confined area.
- Ability to sit at a computer for extended periods.