Job Details
Must Haves:
- 1+years experience in a helpdesk, PC/desktop support type role resolving routine tier 1 & 2 issues
- Experience troubleshooting Windows 10 OS and Windows 11 OS.
- Experience troubleshooting peripheral devices, including printers, scanners, and Apple mobile devices
- Experience supporting users both over the phone remotely, and in person
- Worked on a Windows deployment, refresh of end point hardware/Windows migration
- Experience troubleshooting peripheral devices, including printers, scanners, and mobile devices
- Experience imaging and deploying machines, preferably using SCCM (similar tools are fine)
- Excellent soft skills and customer service
Plusses:
- VDI Experience
- SCCM Imaging
- Experience with Microsoft Intune preferred but not required
- Experience with Microsoft Windows Autopilot preferred but not required
Day to Day:
A client of Insight Global is looking for a PC/Desktop Support technician to work in Columbus, Ohio.
- Seeking PC Technician with primary responsibilities around desktop support, imaging and customers service. Performs basic workstation troubleshooting and maintenance by collection of information to respond and or resolve routine tier 1 & 2 problems. May be used from time to time to support the ITS Call Center when needed.