Job Details
** Server Assistant (Full Time Seasonal 2022)**
Job Locations US-MA-Martha's Vineyard ID 2021-1164 Category Restaurant - Service Type Full Time Seasonal ** Overview**
The responsibilities include but are not limited to assisting the servers in the dining room by setting and resetting tables, refreshing water, carrying trays of food into the dining room, clearing tables, and providing the highest levels of service and professionalism. Performing all duties and adhering to the Food & Beverage Service Standards.
** Responsibilities**
* Thorough knowledge of Food & Beverage outlet operations including foods, beverages, service techniques, and guest interaction.
* Be familiar with all the resorts services/features and local attractions in order to assist the guest.
* Greets all guests with enthusiasm and friendliness and maintain positive guest relations at all time.
* Anticipate the guests needs, respond promptly and acknowledge all guests; resolve guests complaints and ensure guest satisfaction.
* Answers guest questions about food, beverages, and our facilities accurately and in a friendly manner
* Provides the highest level of service in accordance with our standards
* Identifies food orders when ready and delivers items to tables in a timely manner
* Remove soiled wares from tables and transport to designated area
* Clean and reset table as soon as guest departs
* Develops relationships with guests
* Communicates with food and beverage staff to ensure guest satisfaction
* Maintains professional relationships with all co-workers
* Answer outlet phone using correct greeting and telephone etiquette
* Follows checklists and standard operating procedures.
* Prepares work area for either, opening, mid-shift, or closing in accordance with company standards.
* Complete side work during non-busy hours
* Responsible and maintain cleanliness, sanitation and organization of assigned work areas and proper food handling
* Maintains a professional appearance at all times
* Maintain complete knowledge of all food & beverage menu items, including liquor brands, beers, nonalcoholic selections available
* Maintains complete knowledge of and comply with all department policies/service procedures and standards
* Maintain complete knowledge of and STRICKLY abide by state liquor regulations, particularly those prohibiting service to minors, intoxicated guests and drunk driving
* Regular attendance in conformance with the standards, which may be established by Hotel & Resort from time to time, is essential to the successful performance of this position
* Constantly increasing knowledge of food, beverages, and other products and services
* Performs related tasks and functions as requested by manager
* In addition to performance of the essential functions, this position may be required to perform a combination of additional supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel
** Qualifications**
* At least 18 years old.
* Excellent people skills and outgoing personality.
* Must be able to work flexible shifts and schedules, including weekends and holidays.
* Must be able to stand, walk, lift, and bend for long periods of time.
* Must be a service minded individual with a positive attitude who truly enjoys helping others.
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