Job Details
** Customer Service Rep**
**Job Category****:** SALES **Requisition Number****:** CUSTO001292 Showing 1 location Fernbrook Location
2100 Fernbrook Ln N
Plymouth, MN 55447, USA
Fernbrook Location
2100 Fernbrook Ln N
Plymouth, MN 55447, USA
**Job Details**
**Description**
**JOB FUNCTION**:
Performs all tasks necessary to coordinate and finalize incoming quotations, enter domestic sales orders, and provide administrative support to the domestic sales department.
**QUALIFICATIONS:**
A. Education / Experience
1. High School diploma or general education degree (GED).
2. Vo-Tech School training (administrative).
3. Customer service experience.
4. Data/order entry experience.
**DESCRIPTION OF DUTIES:**
A. Primary Duties
1. Inside sales, order entry and customer service.
2. Process incoming domestic sales orders for units and parts, change orders, and send out order acknowledgements through NuAire's ERP system.
3. Generate quotations from spare parts as requested by customers in NuAire's CRM system.
4. Research obsolete and special parts as needed.
5. Scan all orders for transfer to NuAire's document management system.
6. Enter replacement and return unit information.
7. Create and maintain detailed work instruction for this position, keeping instructions up-to-date, and issuing electronic copies to your supervisor each time a change is made. All revisions are to be dated.
Secondary Duties
1. Preparation of sales quotations in NuAire's CRM system and associated software. Update quotations and opportunities in the CRM system as may be needed.
2. Provide back-up for the Receptionist Desk.
3. Other duties as assigned.
B. Knowledge / Skill Set
1. Computer skills / knowledge of Microsoft Office; Outlook, Word, Excel, etc.
2. Ability to learn new systems and software such as SalesForce, LN, and iManage.
3. Customer Service attitude with excellent communication skills; telephone and e-mail.
C. Responsibility
1. Work with minimal amount of supervision.
2. Keep complete and detailed records of all work according to established departmental procedures.
3. Assist others in department where needed.
4. Suggest methods for streamlining and improving procedures.
5. Handle all assignments in a timely manner.
6. Follow all safety rules; including using all recommended personal protection equipment.
7. Regular attendance and punctuality.
**ESSENTIAL FUNCTIONS:**
A. Mathematical Skills
1. Ability to add, subtract, multiply and divide using whole numbers, common fractions and decimals.
2. Ability to calculate amounts such as discounts and commissions.
B. Reasoning Ability
1. Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
2. Ability to deal with problems involving a few concrete variables in standardized situations.
C. Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1. While performing the duties of this job, the employee is frequently required to sit, talk and listen.
2. The employee is occasionally required to walk; use hands and fingers to operate, handle or feel objects tools, or controls; and reach with hands and arms.
3. The employee must occasionally lift and / or move up to 25 pounds.
4. Specific vision abilities required by this job include close vision and ability to adjust focus.
NuAires benefits include health and dental insurance, a generous 401k match, 9 1/2 paid holidays per year (in addition to PTO), Flexible Spending Accounts, AFLAC, company-paid short-term and long-term disability and basic life insurance, and voluntary Vision and Life insurance at group rates.
**Apply through our website: www.nuaire.com/about/careers**
**Qualifications**
**Skills**
**Behaviors**
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**Motivations**
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**Education**
**Experience**
**Licenses & Certifications**
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)