Job Details
Title: Desktop Support
Location: New York, NY
Duration: 2 years
Description
This may include such activities as:
-Work on service desk shared mailbox, reply to emails, create tickets in ticketing system, provide level 1 troubleshooting, escalate to higher level technicians in the event the issues isn t resolved after troubleshooting.
-Performing installation, administration, testing, and maintenance of hardware and software; deploying, configuring, hardware and software.
-Participating in meetings and working with users, vendors, consultants, and IT staff to discuss IT solution options and to assist in recommending appropriate system platforms for meeting program requirements.
-Preparing and assisting with documentation preparation for procedural manuals and online help instructions for users, and technical documentation manuals for IT staff; performing installation, administration, testing, and maintenance of hardware and software; deploying, configuring, hardware and software. Providing and administering training in hardware and software technologies.Answer the service desk phone, create tickets in ticketing system & provide level 1 troubleshooting , escalate to higher level technicians in the event the issue isn t resolved after troubleshooting.