Job Details
** Concierge (Full-Time)**
**Job Category****:** Concierge **Requisition Number****:** CONCI01880 Showing 1 location **Job Details**
**Description**
Viceroy L'Ermitage Beverly Hills uniquely captures pure unadulterated luxury and captivating experiences through a modern lens. Peacefully situated on a tree-lined residential street, yet a short stroll from the bustle of Rodeo Drive, the boutique hotel is renowned for its legendary elegance and unquestioned privacy. This 116-room all-suite hotel offers a welcoming environment which has appealed to discerning visitors and locals alike for decades. The restaurant, Avec Nous, offers a menu inspired by iconic Southern French dishes complemented by California farm-fresh ingredients and modern techniques.
**Scope of the Position:**
The Concierge is responsible for responding to special arrangements or services for guests in a prompt and courteous manner.
* Coordinate profile data entry standards inter-departmentally under the direction of the Chef Concierge.
* Maintain and execute 5-star Forbes and 5 Diamonds AAA standards.
* Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
* Gather, summarize, and provide information to guests about the property and the surrounding areas.
* Coordinate guests requests according to hotel standards, including: restaurant recommendations and reservations, airline reservations, transportation services including limousine/bus/train, car rentals, charter flights/rentals, babysitting services, banking/financial services, business center services including scanning/fax/copy, mailing, delivery and messenger services, nightlife activities, shopping, sightseeing tours, spa services, personal training. etc.
* Ensure through personal review on a random basis that ALICE entries are in compliance with established standards.
* Read and respond to all e-mail correspondence as necessary, accommodating resident requests expediently and courteously, following up as necessary to ensure completion of requests.
* Build rapport with neighboring business establishments and create partnerships.
* Work cohesively in collaboration with the Front Desk, Reservations, Food & Beverage, and housekeeping teams to ensure a smooth and opportunity free experience for all guests.
* Assist Guest Reception in the handling of telephone calls during peak volumes, as well general assistance including the registration processes (check-in/check-out).
* Display a friendly, courteous, and professional demeanor in all interactions with guests, patrons, and other colleagues.
* Listen to, and promptly acting to resolve, guest issues and requests.
* Perform other duties as assigned by management.
**Skills/Knowledge Required****:**
* Capability of offering a charismatic and friendly style of service tailored to specific guests and their needs, building a rapport with guests to establish future business.
* The ability to motivate and inspire others to work cooperatively to achieve a designated goal.
* The ability to maintain confidentiality of guest information and pertinent Hotel data.
* General understanding of POS systems and ability to use standard software applications and hotel systems preferred.
* Ability to exercise the personal discipline and extra diligence to ensure that projects are completed in a timely manner.
* **Flexible schedule** - Willing and able to work shift duties that may include. evenings, nights, overnights, weekends, and holidays.
**Physical Requirements:**
* Must be able to sit at a desk, walk, and stand.
* Must be able to walk and stand for extended periods of time.
* Must be able to bend, stoop, squat and stretch.
* Must be able to occasionally lift up to 25 lbs.
* Must have finger dexterity to be able to operate office equipment such as computers, printers, multi-line touch tone phone, filing cabinets, FAX machines, photocopiers, dolly, and other office equipment as needed.
* Requires grasping, writing, standing, sitting, walking, and repetitive motions.
**Qualification Standards:**
* **Education:** College degree preferred.
* **Experience:** 2 years previous experience in a similar position in a luxury hotel preferred
* **Licenses or Certificates:** none
* **Grooming:** All colleagues must maintain a neat, and well-groomed appearance (specific standards will be provided)
This job posting in no way states or implies that these are the only duties to be performed by the colleague occupying this position. Colleagues will be required to perform any other job-related duties assigned by their supervisor.
**EOE**
LErmitage participates in the Department of Homeland Security's E-Verify Program to verify the employment eligibility of all newly hired employees.
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