Job Details
Qualified candidate will responsible for collection of information required to mobilize field office personnel, support Third Party Programs, and insurance needs. Data must be accurately entered into CRM software, XactAnalyis and will be transmitted electronically to field offices who will mobilize appropriate personnel. Attention to detail, strong customer service skills and the ability to provide compassionate and supportive responses while dealing with home owners is a must. The call center is a 24-7 operation, candidate will be assigned to the appropriate shift.
Candidate must be able to train during a day shift and move to the overnight shift (12AM-8:30AM). This is an in office position.
Responsibilities
* Responsible to maintain a professional presence while answering calls.
* Use discretion as necessary when routing calls or providing information regarding the organization to callers.
* Adapt quickly with changes to process and procedures within BELFOR to support insurance industry requirements and BELFOR emergency response personnel
* Follow precise client required protocols and BELFOR procedures
* Operate effectively and professionally in close team environment requiring self-motivation and ability to multi-task in a fast paced environment