Job Details
Our client is seeking an IT Service Desk Technician to join their dynamic team.
This role entails providing technical support and assistance to end-users, resolving hardware and software issues, and ensuring smooth operations of IT systems.
Responsibilities:
- Provide IT service desk and technical support to users
- Maintain in-house and remote computer systems, desktops, and peripherals. This includes installing, upgrading, and repairing all hardware and equipment while optimizing system performance.
- Troubleshoot problem areas accurately and provide end-user training where required.
- Evaluate and respond to service requests in a timely manner with a resolution.
- Perform analysis and diagnosis of routine PC problems for end-users.
- Recommend and implement solutions.
- Install, configure, test, maintain, and troubleshoot end-user workstation software/hardware, networked peripheral devices, and networking software/hardware products.
- Maintain an inventory of all IT assets including the history of hardware failure, repair, installation, and removal.
- Construct and test customized configurations based on different platforms and operating systems.
- Monitor and test PC performance and provide statistics and reports.
- Maintain communications with end-users to ensure systems meet our needs
- With guidance, perform periodic system maintenance
- Place vendor service calls to resolve hardware or software failures
- Coordinate with end-users and technical staff to maintain systems that use industry best practices to meet our goals, while maintaining the security of the data, system, and network.
- Produce metrics, project status reports, and operating status reports for management and team members
- Perform and document routine problem analysis and resolution design for systems
- Support, communicate, and defend the values and culture of the organization
- Maintain and enforce network and information security in accordance with company policy
- Extended or after-hours support is required
- Occasional travel to other sites required <15%
- Experience with building and maintaining Active Directory
- Experience with VPN, remote access, and remote support.
APPLY TODAY! - Our Recruiting Manager, Buck Flowers, will review your application immediately!
- If there is a mutual interest, we will respond within 48 hours to tell you all about the hiring company and answer any questions so you can determine if this is a career you'd like to pursue.
- Feel free to follow up if you don't hear back within two business days by emailing ...@7Eagle.com.