Job Details
**Customer Support Specialist**
at Klaviyo Boston, MA *At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If youre a close but not exact match with the description, we hope youll still consider applying.*
Customer Support Specialists, called Product Experts at Klaviyo, are a critical part of our future success. We take the success of our customers incredibly seriously. Our mission is to deliver exceptional assistance to our customers with the highest level of quality in both product knowledge and communication skills, and in the process, consistently meet and exceed customer expectations. We are looking for a Product Expert who is passionate about providing the best support to customers who are scaling their businesses with Klaviyo. We are very interested in individuals who have a track record of finding creative solutions to unique problems, who thrive in challenging situations and want to apply these skills to solve for customers using our software. *Check out this great video from the team:* **How you will make a difference:**
* Develop an in-depth knowledge of the Klaviyo platform
* Provide high-quality product support for Klaviyo customers, partnering with them to effectively resolve their issues through email, chat, and phone
* Communicate thoughtfully to provide answers to questions for both technical and non-technical end users while also supporting a wide range of technologies.
* Diagnose software issues and resolve escalated customer complaints engage using established processes
* Provide support & guidance on non-technical related questions (e.g: marketing, sales, other e-commerce setup questions)
* Communicate thoughtfully and effectively with all Klaviyo customers
* Document troubleshooting and problem resolution steps.
*Now look at this video to understand a bit more!*
**Who You Are:**
* A thoughtful communicator who is excellent at communicating through a variety of channels that require both written and verbal skills.
* Passionate about creative problem solving for customers and end users
* Self-motivated, eager to learn and thrive in a collaborative environment
* Capable of adapting quickly to changing priorities
* Experience with or able to quickly pick-up:
+ Microsoft Office Suite, G-Suite, Google Sheets, PowerPoint, Zendesk, and Salesforce
+ Web works, networking, and software products
+ DNS, IPs and other networking concepts
+ APIs
+ Email marketing platforms and E-Commerce platforms
**Get to Know Klaviyo**
Klaviyo is a world-leading marketing automation platform dedicated to accelerating revenue and customer connection for online businesses. Klaviyo makes it easy to store, access, analyze and use transactional and behavioral data to power highly-targeted customer and prospect communications. The company's hybrid customer-data and marketing-platform model allows companies to grow by fostering direct relationships with customers, without giving up their valuable data to popular big-tech ad platforms. Over 265,000 innovative companies like Unilever, Custom Ink, Living Proof and Huckberry sell more with Klaviyo. Learn more at .
*Klaviyo is committed to diversity and to a policy of equal employment opportunity and non-discrimination. We do not discriminate on the basis of race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected by applicable law.*
At Klaviyo, we strive to make the world more equitable - its one of our core values. Klaviyos (our employees) believe that everyone deserves a fair shot at success. We strive to be a diverse company, where we seek opinions and experiences different from our own. Individuals seeking employment at Klaviyo are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected by applicable law.