Service Advisor / Honduras

Job Details

Job Details

Job Location
San Pedro Sula, CORTES

Description

Overall Responsibility:

Assist in the process of Donor retention by calling to thank Donors and by responding with prayer to Donors' prayer requests; by calling Donors for special appeals; by calling Donors to encourage their participation in special fund-raising events and by maintaining and enhancing knowledge of Food for the Poor's programs, projects, and countries of operation. This is a full-time non-exempt position in the Donor Relations Department.

Duties:

• Making follow-up calls to thank Donors and to discuss contents of special appeals and request their support.
• Inquiring as to Donor prayer needs and praying with Donors.
• Responding to prayer requests sent in by Donors and offering to pray with them.
• Responding to questions and/or inquiries from donors.
• Sending information to Manager for forwarding to appropriate department.
• Sending information for donor requested materials to Department Manager.
• Making appropriate notations in Donor Direct/Synthesis following calls to donors.
• Sending special cards e.g., Banana Bark cards, Healing cards to donors as required.
• Calling Donors to confirm receipt of invitations to special events and to facilitate their attendance.
• Reviewing calling instructions.
• Covering all points in current script.
• Staying current on Food for the Poor's programs and services to convey information to Donors.
• Performing other job-related duties as assigned by the Donor Relations Manager.

Education and Experience:

Minimum high school diploma; Two years related experience in sales/marketing/customer service.

Skills:

• Fundraising skills
• Ability to pray with donors.
• Good written and oral communication skills.
• Excellent telephone communication and listening skills.
• Proper telephone etiquette.
• Ability to handle objections.
• Persuasion skills.
• Computer literacy in Microsoft applications (Outlook and Excel).
• Ability to use Synthesis.
• Ability to sit in a chair for extended periods.
• Ability to speak French, Spanish, and/or Haitian Creole helpful.
• Practices good time management.

Qualifications

Physical Requirements:

1. In an 8-hour day, employer must (each activity)

Hours

0

1

2

3

4

5

6

7

8

1. Sit

x

1. Stand

x

1. Walk

x

1. Employee's Job Requires

Not at All

Occasionally

Frequently

Continuously

1. Bend

x

1. Squat

X

1. Crawl

X

1. Climb Heights

X

1. Reach above shoulder level

X

1. Crouch

X

1. Kneel

X

1. Balance

X

1. Push/Pull

X

1. Employee's Job Requires he/she carry:

1. Up to 10 lbs.

x

1. 11-24 lbs.

X

1. 25-34 lbs.

X

1. 35-50 lbs.

X

1. 51-74 lbs.

X

1. 75-100 lbs.

X

1. Employee's job requires he/she lift:

1. Up to 10 lbs.

x

1. 11-24 lbs.

X

1. 25-34 lbs.

X

1. 35-50 lbs.

X

1. 51-74 lbs.

X

1. 75-100 lbs.

X

1. Job Requires employee use feet for repetitive movement as in operating foot control

Right

Left

Both

N/A

X

1. Job requires employee use hands for repetitive action such as:

Simple

Grasping

Firm

Grasping

Firm Manipulation

1. Right

x

b. Left

x

1. Employee's Job Requires:

Yes

No

Comments

1. Working on unprotected heights

x

1. Being around moving machinery

X

1. Exposure to marked changes in temperature and humidity

X

1. Driving automotive equipment

X

1. Exposure to dust, fumes, and gases

X

 Food For The Poor

 06/15/2024

 San Pedro,CA