Job Details
Job Type
Full-time
Description
WHO WE ARE :
Spokane Eye Clinic is a physician owned practice established in 1955. We now have grown to more than 26 of the best doctors from around the country. Our providers see 110,000 patients throughout the clinics and perform nearly 12,000 surgical procedures annually. Our patient testimonials are outstanding, and staff enjoy the opportunities for growth throughout their career. We have four clinic locations with more than 300 employees and growing!
WHY YOU SHOULD JOIN US?
We have so much to offer! As a member of the Spokane Eye Clinic family, our employees enjoy a trusting, supportive, and positive work environment. We focus on hiring top talent with, or without, industry specific training due to our dedicated in-house trainers. We have the ability to educate new hires from the basics to the more advanced skillsets required to serve our patients across the practice. Our internal professional development allows us to promote from within, creating lifelong careers. We offer excellent benefits, Health, Dental, Vision, PTO, 401k, Profit Sharing, LTD, Life/AD&D, clothing allowance and more. Our sight is a crucial part of our everyday lives and being part of a team that contributes to improved eyesight is highly rewarding!
SUMMARY STATEMENT & PURPOSE:
The clinical appointment scheduler is responsible for providing an exceptional customer service experience when answering incoming telephone calls and either scheduling an appointment, routing the call, or taking a message for physicians, management, or staff. The accurate scheduling of appointments is completed in accordance with protocols and insurance guidelines. This position ensures the patient experience is positive and all information provided by and given to the patient during the call is accurate. This position requires the ability to work any shift.
ESSENTIAL DUTIES & RESPONSIBILITES:
- Answers incoming calls in a friendly manner using proper telephone etiquette. Conducts overhead paging for urgent requests.
- Schedules patients per protocol over the phone for appointments with appropriate providers. Follows scripting as directed by the scheduling workflow.
- Utilizes scheduling protocols and insurance verification spreadsheet to ensure appointments are scheduled correctly.
- Meets benchmarks for scheduling metrics in order to meet volume requirements.
- Properly identifies patients requiring triage services and routes calls per protocol.
- Takes, sends, and receives messages appropriately through the electronic health record (HER) to physician areas for follow-up. Takes, sends and receives messages by email for non-patient related calls.
- Requests documents and follows up on coordinating interpreter requests.
- Assists with completing Return to Clinic tasks, patient recalls and repatriation tools.
- Distributes interoffice mail, charts, and maintains supplies as needed.
- Participates in monthly staff meetings and other skill or business-related education as required.
Requirements
MINIMUM QUALIFICATIONS: - Possess and maintain computer skills to include working knowledge of Microsoft Office Suite and ability to learn other software as needed.
- Excellent interpersonal skills with the ability to manage sensitive and confidential situations with tact, professionalism, and diplomacy.
PREFERRED QUALIFICATIONS - Previous experience in scheduling, registration, or medical office setting
PHYSICAL DEMANDS: The work environment characteristics described are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals to perform the essential functions.
While performing the duties of this Job, the employee is regularly required to sit, stand, pull/push, carry, grasp, reach, talk, and hear. The employee is frequently required to walk and lift. The employee is occasionally required to climb, stoop/crouch, and crawl.
Specific vision abilities required by this job include close vision, with or without corrective lenses; peripheral vision; depth perception, and ability to adjust focus.
All employees of Spokane Eye Clinic who have direct or indirect access to patient health information must treat that information with the strictest confidentiality. Any unauthorized access, modification, disclosure, or casual discussion of such information shall be considered a violation of the policy and may be grounds for disciplinary action, up to and including termination of employment.
I understand that I may be assigned other duties, in addition to, or in place of, those described previously. I also understand that the essential duties of this position may change at any time, according to the needs of Spokane Eye Clinic.
Pay Scale: $17.50 - $26.26 per hour
Salary Description
17.50 - $26.26