Job Details
Looking to build your career and design your future? You have come to the right place.
Summary:
The primary responsibility of the Scheduling Associate is to maintain accurate install schedules, by incorporating customer requests and availability with consideration to lead time, sequencing, duration, and capacity factors. The Scheduling Associate will work successfully with all internal departments and external vendors to ensure an on-time installation, with clear communication to the customer.
*** This position can be geographically located in any of the facilities listed (nearest to the selected candidate.
Essential Functions:
Level I:
- Forecasts tentative install dates based on construction cycle times
- Intakes customer schedule requests through various formats (Portal, Email, Phone call) to establish installation timelines
- Rationalizes the ability to accept customer schedule requests based on trade sequence and duration, material lead times and labor capacity
- Communicates acceptance or alternative date to customer
- Monitors daily for customer schedule date changes
- Interacts with external customers, vendors, and internal staff to obtain information needed to facilitate work planning, scheduling prioritization, resolution of technical issues, incorporating changes, and identification of other specific requirements
- Ensures that all required daily activities are completed in a timely manner with minimal supervision
- Follows instructions and responds to management's direction
- Takes responsibility for own actions and keeps commitments
- Completes tasks on time or notifies appropriate person with an alternative plan of action
- Utilizes ERP systems for tracking, information gathering and troubleshooting
- Commits to extended work schedules when necessary to reach goals
- Attends all required meetings and trainings
- Adheres to all Company policies and procedures
- Other job duties as assigned
Level II:
- All Functions included in Level I plus:
- Works with more complex customer accounts
- Assists with the training of Level I employees
Skills and Qualifications: Level I:
- High school diploma or general education degree (GED)
- 1 year of applicable job experience preferred
- Strong written and verbal communication skills
- Interpersonal skills to develop and maintain professional working relationships with builders, vendors, subordinates, and co-workers
- Communicates effectively with customers, co-workers, and supervisors in a professional and courteous manner
- Proactively identifies, analyzes, addresses, and resolves problem areas, conflicts, and issues
- Exhibits sound and accurate judgment, supports, and explains reasoning for decisions, includes appropriate people in decision-making process, and makes timely decisions
- Strong organizational skills to ensure adequate tracking systems are utilized to maintain and track all required information
- Working knowledge of internet, spreadsheet, and word process software and order processing systems
Level II:
- All Qualifications in Level I plus:
- 2 years of applicable job experience
Preferred - Associates Degree / 2-year Technical School
- Material resource planning and/or production control experience with Systems Application Process (SAP)
- Bilingual experience preferred, but not required (English/Spanish)
- Thorough knowledge of all available products used by the Company as it relates to product installation
Job Competencies- Basic technology skills, including MS Office Suite
- Professional level verbal and written communication skills and the ability to negotiate agreements between parties with different perspectives.
- High level of organizational skills, time management skills, and ability to work effectively in a fast-paced environment to consistently meet deadlines
If you like working with a growing close knit team and helping home owners design the home of their dreams, come build your career with us!
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, individual with disabilities, veteran status, gender identity or national origin.