Job Details
Job Description:
Install or repair Telecommunication service at customer's premises that includes Telephone, Internet and Video services. Install, replace, rearrange fiber jumpers and outside/inside wiring. Make various attachments to poles and buildings. Mounting of an ONT, power supply and battery backup. Includes the installation of internet hubs, routers, set top boxes and configuring computers. Work my require climbing poles and/or ladders, crawling under dwellings & in attics underground activities and fishing walls. Installing Coax and CAT5 wiring.
Summary
Responsible for tasks assigned by the Company in connection with service order and repair activity on fiber network facilities between and including the customer-serving terminal and into the customer's premise, as well as installation activity at the fiber hub. These tasks may include, but not be limited to, installation and maintenance of voice and data and video equipment and/or service at the customer premise, in addition to providing revenue enhancing offers to the customer. Perform other duties as required.
General Duties
Duties include, but are not limited to, the following:
A. Installs, removes, rearranges, programs, tests, troubleshoots and maintains fiber network services.
B. Installs and configures routers, set top boxes. May assist with installation of PC software as needed and ensure proper configuration of the customer's PC. Interacts with the Fiber Solution Center as needed. May install appropriate inside wire/cable (such as Cat 5E, Coaxial cable).
C. Installs, maintains and repairs outside and inside fiber equipment/facilities including inside wiring and fiber jumpers at the distribution hub. Activates the ONT.
D. Interfaces with customer to negotiate the placement of equipment, may assist with account registration, e-mail, and web access, and training the customer on how to use the new equipment. Ensures the customer is satisfied with the work that has been done. Responds to inquiries and provides follow-up.
E. Interprets schematic work order drawings to determine job specifications and installation needs. Orders and/or obtains required equipment. Effects problem solving where appropriate.
F. Utilizes various test equipment to analyze equipment trouble and takes appropriate maintenance action.
G. May be required to perform other duties of the Customer Service Technician II classification.
H. May be required to perform additional duties and tasks as required by the Company.
Tech Skill Requirements:
- Experience in telephone service
- Experience in CATV installations.
- Knowledge of Coax cable sizes and types.
- Experience with test sets
- Experience routers and home networking.
- Technical understanding of loss, attenuation, and tiling.
- Working within attics and crawl spaces.
- Computer skills