Front Desk Clerk - On Call - Mandalay Bay

Job Details

THE JOB:

As a Front Desk Clerk, you will contribute to fabulous guest experiences with your welcoming smile and superior customer service. By understanding their unique stories and needs, you will own their experience to create WOW moments and memories that they can carry with them well past their stay with us.

THE DAY-TO-DAY:

• Welcome guests to the property and the MGM Resorts by providing memorable service and anticipating guest needs
• Respond and assist with guest conflict resolutions in a timely manner and anticipate, recognize, evaluate, and resolve any potential challenges
• Managing early and late property arrivals/departures and walk-ins and all other tasks associated with guest room check-ins and check-outs
• Enhance guest experience by offering upgraded accommodations where available in accordance with authorized programs and processes
• Promoting MGM Rewards enrollment and benefits to our guests
• Partner with other departments to meet guest expectations and special requests
• Ensure correct charges and credits are posted, collect payments, handle cash and credit transactions, and demonstrate responsibility in balancing all cash and cash equivalent transactions using property cash handling procedures
• Control and issue keys while promoting security, privacy, and confidentiality of all guests
• Perform other job-related duties as requested

The IDEAL CANDIDATE:

• High school diploma or equivalent
• Customer service experience, preferably in a resort setting
• Proficient in the management of cash transactions

SCHEDULE:

On Call

STARTING PAY RATE:

$19.00 per hour + commission

THE PERKS & BENEFITS:

• Position eligible for front desk incentive plan
• Wellness incentive programs to help you stay healthy physically and mentally
• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more
• Free meals in our employee dining room
• Free parking on and off shift
• Healthcare, financial, and time off benefits
• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community

Are you ready to JOIN THE SHOW? Apply today!

 MGM Resorts International

 06/18/2024

 Las Vegas,NV