Job Details
** Desktop Support Specialist**
**Job Category****:** Information Technology **Requisition Number****:** DESKT002790 Showing 1 location **Job Details**
**Description**
The Desktop Support Specialist installs, configures, and troubleshoots networked and standalone PCs. Installs and configures peripheral devices such as network printers and scanners as well as devices in a standalone environment. Provide Baker Ripley staff and users with hardware and software technical support. Document all issues and resolutions in ticket tracking system.
Maintain quality customer service and communication by following departmental standards
Performs troubleshooting to isolate, diagnose, and correct hardware or software problems
Installs and configures network printing and directory structures
Sets user rights and security on file servers
Installs client applications and updates on client PCs
Provide all Baker Ripley staff and users of Baker Ripley resources with network connectivity, hardware, and software required
Provide technical support on provided client hardware and software
Responds to the needs and questions of users or the Agency concerning their access of resources on the network
Enters help desk tickets and answers calls to help desk
Monitors their own help desk ticket resolution times and communicates resolutions and statuses back to customers
Maintain complete inventory of all IT assets that are assigned to or used by Baker Ripley staff
Enforce Agency IT policies
Management retains the discretion to add or change the duties of the position at any time
**This role requires in office attendance and is not remote work eligible.**
**Travel Required**
Yes . 40%. Must have reliable transportation and valid drivers license. **Qualifications**
**Skills**
**Behaviors**
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**Motivations**
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**Education**
**Preferred**
Some post college or better in Information Technology.
Technical/other training or better in Information Technology or related field.
**Experience**
**Preferred**
IT certificate; or two to four years related experience and/or training or certifications; or equivalent combination of education and experience.
**Licenses & Certifications**
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)