Job Details
** GUEST SERVICES ASSOCIATE- PT DAY SHIFT**
City: Montgomery State: OH Job Requisition Number: 259179 **Attention current TriHealth employees:**
**Please apply for this position by submitting an online internal application via SuccessFactors. Please be certain to update your SuccessFactors Employee Profile prior to applying to this position.**
GUEST SERVICES ASSOCIATE: This position is responsible for the First Impression of the TriHealth hospitals; providing a warm welcome and greeting to all patients, visitors, and other guests. This position requires excellent customer service skills, professional appearance, and key behaviors that help guests feel important, listened to, and made at ease. This position is also responsible for providing guests with information about patient locations, assistance with getting guests where they need to go, and other information and needs of the guests. This position requires resourcefulness, initiative, and flexibility in order to problem solve to meet expectations of internal (other team members) and external (patients, families, guests) customers. This position requires knowledge of and adherence to Hospital/State/Federal HIPAA laws and standards. This position must demonstrate working knowledge of TriHealth departments, functions, locations. This position is located at key access points in the hospitals typically in the main lobbies, secondary lobbies, or high traffic hallways.
MINIMUM REQUIREMENTS:
EDUCATION: High School Degree or GED Or Other Related Field EXPERIENCE: 2-3 years Customer Service
SPECIALIZED KNOWLEDGE: Excellent communication and customer service skills. Ability to remain calm, friendly, at all times and in all situations. Ability to de-escalate issues and to escalate concerns as appropriate..
Job Title: GUEST SERVICES ASSOCIATE- PT DAY SHIFT
Department Name: NRTH GUEST SERVICES
Location: Bethesda North Hospital
Hourly/Salaried: Hourly
Employment Status: Part Time Position
Bi-Weekly Hours:40
Shift: Day/Evening Shift
Weekend Commitment: Yes
Holiday Commitment: Yes
On-Call Commitment: No
**Nearest Major Market:** Cincinnati
**Job Segment:** Clinic, Hospice, Palliative, Healthcare