Job Details
Summary
Ensures the safety of tribal assets through constant observation of all assigned areas.
Detailed Responsibilities
* Provides first class customer service - courteous and helpful to all internal and external customer types
- Answers questions in a courteous and professional manner
- Partners with internal and external services as needed to ensure appropriate referral is made
- Greets and engages with a smile
- Determines and meets needs
- Seeks positive experience and outcomes
* Completes all training and development requirements and participates in continuing education opportunities
* Works in a collaborative and supportive manner to support the productivity and safety of the work area, team members and customers of all types
- Shares responsibilities for maintaining adequate supplies and equipment
- Maintains general upkeep of work area and maintains a safe environment
- Observes and addresses potential environmental hazards and risks
- Maintains and promotes professionalism
- Punctual and consistent in meeting start time, work schedule, attendance and other assigned work time metrics
- Adheres to Chickasaw Nation dress code standards
- May provide break coverage for others as assigned
- May augment staff in other areas as needed based on staffing and needs ratio in regularly assigned unit
* Maintains knowledge of and follows all laws, rules, regulations, policies and SOPs for assigned area, e.g. MICS, TICS, hospital standards, health codes, food sanitation, accounting principles, etc.
* Prepare incidents reports to establish video evidence and perform frequent audits to protect the Chickasaw Nation's employees and assets
* Update and review current list of barred and banned individuals ensuring strict compliance
* Operate a closed circuit television system to monitor gaming and money-handling activity to ensure proper procedures are followed
* All other duties as assigned
Competencies
Essential:
* Follow instructions, both written and oral
* Adhere to all scheduling and attendance requirements
* Focus on a single task for pro-longed periods of time
* Honesty, truthfulness, reliability, accountability
* Read, understand and apply regulations and policies
* Define problems, collect data and establish facts
* Communicates verbally with team, departments, guests and management
* Prepares role specific reports
Skills
Essential:
* Must be familiar with the MS Office Suite of products
* Accurately type 25 words per minute
Experience
Essential:
* No prior experience required.
Education
Essential:
* High School, GED or Equivalent
Credentials
Essential:
* Pass gaming background check
* Pass Blackjack Test with 70 or higher
* Gaming license or permit as required by assigned position
Working Conditions
Essential:
* May work where cigarette smoking occurs
* Bright and Flashing lights
* Potential exposure to blue and or white light
* Communications phone, computer
* Communications written, verbal
* Interacts with clinical, support, technical, professional or management staff in a variety of settings and situations
* Pass pre-employment drug test
* Use computer up to 100% of shift
* Manual dexterity
* Operate normal office equipment
* Sitting up to 100% of shift
* Constantly work in small or cramped areas
* Visual acuity for detail, distance, color, depth perception
* May work day shift
* May work evening shift
* May work holidays
* May work night shift
* May be on-call
* May work rotating shifts
* May work weekend shift
Mission, Vision & Core Values
Mission:
* To enhance the overall quality of life of the Chickasaw people.
Vision:
* To be a nation of successful and united people with a strong cultural identity.
Core Values:
* The Chickasaw People
* Cultural Identity
* Servant Leadership
* Selflessness
* Can Do Attitude
* Perserverance
* Stewardship
* Trust and Respect
* Honesty and Integrity
* Teamwork