Job Details
Are you looking to take a step up from your current customer service position and work for an Award Winning Contact Center? We are currently seeking candidates who are passionate about helping our business and enjoy working in a fast paced environment that ranks among some of the top scores in engagement in the industry. This position requires you to be on site at the call center located in Benton Harbor, MI Monday - Thursday, with the option to work from [ "\n\t. Managing inbound calls, emails, or chats based on business needs while navigating through multiple computer systems and screens to help resolve consumer issues as well as document the consumer interaction as needed.\n\t. Helping consumers resolve issues, providing troubleshooting information, placing consumer initiated orders, and scheduling service while ensuring consumers are fully satisfied when the call, email or chat is completed. \n\t. Negotiate through and diffusing escalated consumer interactions by demonstrating soft...Call Center, Representative, High School, Technology, Staffing