Job Details
Stored Value Solutions (SVS), a subsidiary of Corpay Inc., is a world leader in gift cards whose mission is to increase the value and impact of our clients' gift card programs. We are a pioneer in the industry with 25+ years of experience and originate processing in more than 50 countries and more than 45 currencies. SVS serves more than 25% of the top 250 Global Retailers and 35 of the Top 100 US Retailers.
SVS is focused exclusively on discovering and delivering better ways for retailers and restaurants to maximize revenue from their stored value programs. Our continued investment in people, technology, operations, and new products directly benefits our clients by delivering the latest technology, the highest level of service, and the most effective ways to engage and delight consumers across multiple channels.
We never stop trying to find ways to make stored value more attractive, more fun, more engaging, easier to buy, easier to use, more rewarding to give, and more iron-clad when it comes to preventing fraud. In fact, over the past 5 years, we have invested millions of dollars in new solutions for our clients. Our chief focus in these investments has been in the areas that have the greatest impact on our clients: Our Technology, Our Analytics, Our Fraud Prevention Solutions, and most importantly Our People.
The Network Operations Center Associate is responsible for the support of the corporate production WAN/LAN infrastructure. The primary objective is to resolve network production issues in a timely and professional manner. The secondary objective is to understand and assist in the day-to-day computer operations when and where needed.
Shift Details: Shift is dayshift on a biweekly revolving schedule:
1st week = Tuesday 6a-6p, Wednesday 6a-12p, Saturday 6a-6p, Sunday 6a-6p
2nd week = Monday 6a-6p, Wednesday 12p-6p, Thursday 6a-6p, Friday 6a-6p
Responsibilities:
24/7/365 Data Center. Position requires extensive interaction with both internal and external customers and requires the ability to multitask and manage multiple issues concurrently.
Own all network problems from beginning to end and escalate to engineering for assistance as required; provide support to the engineering team as needed.
Interact positively and professionally with clients to quickly identify, diagnose, resolve, and document client issues by following Incident Management Procedures.
Monitor general health of the network using SolarWinds and call out any circuit failures to appropriate carriers for resolution.
Use ticketing system to thoroughly document all incident events and resolution of those events.
Qualifications
Associate's Degree/Technical Certification in Computer Science or related field; or 1 2 years related Network Operations experience; and/or training; or equivalent combination of education and experience is required.
Experience working with Cisco equipment is preferred.
CCENT Cisco Certification is preferred; Computer Operations experience is a plus.
Must be security minded and possess strong documentation skills, with general knowledge of Microsoft Word, Excel, and PowerPoint.
Job Type: Full-time
Salary: $25.00 - $27.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Parental leave
- Referral program
- Vision insurance
Schedule:
- Day shift
- Rotating weekends
- Weekdays
- Weekend availability
Ability to commute/relocate:
- Louisville, KY 40207: Reliably commute or planning to relocate before starting work (Required)
Work Location: In person