Job Details
**Customer Service Representative**
Hagerty is an automotive lifestyle brand for people who not only love cars but love driving them. We pride ourselves in offering a progressive work environment along with competitive wages and an impressive benefits package.
While our headquarters are in Traverse City, Michigan, we are a global company. Here at Hagerty we embrace a growth mindset and utilize our digital tools to collaborate with one another, regardless of location. As we continue to grow and scale, we have shifted our mindset away from the importance of where we work to rather how we work. Our team members are primarily in their home office but have access to work in any of our office locations. This provides our team members with additional flexibility and the ability to select a daily location based on the type of work. Our One Team Hagerty culture keeps us connected and we are mindful of the importance of coming together in person to not only work but celebrate accomplishments and our passion for car culture.
We want our team members to be happy and healthy, which is supported through the employee wellness reimbursement benefit. We also empower team members to serve the community in a way that is important to them by organizing opportunities to get involved and offering sixteen hours of paid time to dedicate to volunteering.
**Role Details:**
Hagerty is looking for team members to take our member experience to the next level. Hagertys Member Service Center plays a vital role in our success as a company. Once you join our team, you're one of us, an **Automotive Enthusiast Advisor**. The perfect Automotive Enthusiast Advisor aspires to be a fantastic advocate for our members, delivers superior service and embraces our purpose and mission to Save Driving. **This role is open to Utah residents. It can be worked remotely.**
**What Youll Do:**
+ Promote and sell Hagerty products and services to members and partners
+ Service existing policies and membership needs in a professional and timely manner
+ Prepare accurate and complete documentation to support member activities
+ Assist collector car enthusiasts and partners through billing, service and sales needs as required
+ Help members and partners navigate our website and self-service options
+ Learn the fundamentals of hospitality at Hagerty to create and provide a world class experience for our members**This Might Describe You:**
+ Demonstrated ability to deliver a high level of customer service
+ Self-starter who is comfortable taking initiative
+ Strong sense of urgency
+ Exceptional communication skills
+ People person (& passion for helping others)
+ Ability to learn and adapt quickly (you have a unique ability to think on your feet)
+ Frequently collaborates with leaders on strengths and areas of opportunity
+ Strong problem-solving skills
+ Ability to multitask and prioritize
+ Effective and efficient use of computer applications including MS Office products
+ Ability to efficiently deal with a large volume of telephone business while maintaining a professional demeanor
+ Bilingual in English and French is eligible for additional compensation
+ Valid Driver's License/Government Issued ID Card
+ High school equivalency certificationThe hours for this position will be 8-hour shifts that vary throughout our business hours. Our regular business hours are (all EDT) Monday through Friday, 8:00 a.m. to 8:00 p.m., Saturdays 8:30 a.m. to 4:30 p.m. and Sundays 12:00 p.m. to 4:00 p.m.
EEO/AA
*If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!*