Job Details
The Patient Access Team Lead uses decision making processes and tools to analyze situations and make effective decisions. Counsels patients on financial liability by using available financial counseling tools to achieve maximum reimbursement for patient services. Verifies and enters insurance information and authorization and referral requirements into databases while using knowledge of coaching approaches, tools and techniques to improve individual performance and foster development. Organizes work to achieve maximum efficiency in addition to contributing to a safe patient care environment. Provides excellent service by identifying customer needs and fulfilling their expectations while managing the completion of work assignments based on priority and due dates.
Job Responsibilities
* Oversees and assists team members in assigned functional area, which may include but not limited to, ensuring team is meeting key-deliverables and quality standards, addressing and resolving challenges, managing and tracking performance, and assisting in time management and scheduling; escalates issues to senior leaders as needed.
* Adapts scheduling to handle changing priorities and to juggle multiple tasks.
* Provides information and assistance regarding complimentary services when scheduling problems occur.
* Develops and implements monitoring processes to ensure that applications/grants are submitted timely and post-submission follow-ups are current.
* Reports safety hazards/violations and takes appropriate action to protect the environment and guests until help arrives - if necessary.
* Coaches staff to be proactive in identifying problems and developing/recommending solutions.
* Monitors individual and team progress toward meeting goals while giving specific/timely feedback; Works collaboratively with individuals and teams to build development plans that develop competence to achieve goals and priorities.
* Educates and trains others on insurance theory, verification, and authorization/referral processes; Collaborates with colleagues, other managers and team leaders to solve cross-departmental issues and conflicts.
* Facilitates staff and team problem solving sessions by using structured problem solving methods and tools; Uses diagnostic tools and techniques to evaluate barriers, alternatives and resolutions; Divides large projects/assignments into phases with projected due dates and resource requirements.
* May perform additional duties as assigned.
Additional Requirements
High School diploma or equivalent and 2 years of patient access experience