Job Details
Are you feeling frustrated in your job search, seeking the right fit that appreciates your hard work and offers more than just a paycheck? Look no further! Join Credit Management as a Customer Service Representative in North Platte, NE and embark on a fulfilling career with us.
At Credit Management, we value and recognize our employees. As a Customer Service Representative, you'll enjoy the following benefits:
* Quarterly Reviews for your first year, with the potential to increase your annual earnings by $2000 during the first year of employment
* Comprehensive benefits package, including $50,000 paid life insurance
* Matching 401K program
* Employee recognition and incentives
* Ongoing training and development opportunities
Job Summary:
The Customer Service Representative in North Platte, NE is responsible for contacting consumers, gathering account information, and setting up payment arrangements. With exceptional customer service skills, you will effectively communicate with consumers over the telephone. Using scripted openings, you will identify the consumer, the company, and request payment on the account. Additionally, you will recommend payment sources for unpaid account balances, update customer records, and perform other assigned duties. This position is based in North Platte, NE and operates Monday through Friday, from 8:00 am to 5:00 pm.
Salary Range:
Up to $18 per hour plus commissions and bonuses, based on experience.
Qualifications:
To excel in this role, you must be capable of satisfactorily performing each essential duty. The following qualifications are required:
* High school diploma or equivalent
* Preferably, customer service experience
* Desired call center environment experience
* Office environment experience is a plus
Responsibilities:
As a Customer Service Representative in North Platte, NE, you will have the following responsibilities:
* Provide exemplary customer service over the telephone
* Utilize scripted openings to initiate contact with the appropriate party
* Recommend payment sources for outstanding account balances
* Update customer records with new information, maintain call results or disposition, and take relevant notes
* Perform other assigned duties
Communication/Teamwork Skills:
Strong communication skills are vital for success in this role, as is the ability to work collaboratively within a team environment.
Technology Skills:
Proficiency in computer skills, including Microsoft Outlook and phone experience, is preferred.
Work Environment:
This role is based in a comfortable, temperature-controlled office environment. As a Customer Service Representative, you will spend your work hours seated at a desk. The role involves making telephone calls, using a standard keyboard for typing, and reading and comprehending information from a computer terminal or written resources.
Credit Management Services, Inc. is an equal opportunity employer, promoting equal employment opportunities for all employees and applicants without regard to race, color, religion, sex, national origin, age, disability, or genetics. This policy complies with applicable state and local laws regarding employment nondiscrimination, covering all employment aspects, including recruitment, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
We strictly prohibit any form of workplace harassment, irrespective of race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. We uphold a professional and respectful work environment and take disciplinary action, up to termination, for any interference with an employee's ability to perform their job duties.