Job Details
About Nevro:
Nevro (NYSE: NVRO) is a global medical device company headquartered in Redwood City, California. We are focused on delivering comprehensive, life-changing solutions that continue to set the standard for enduring patient outcomes in chronic pain treatment. The company started with a simple mission to help more patients suffering from debilitating pain and developed its proprietary 10 kHz Therapy, an evidence-based, non-pharmacologic innovation that has impacted the lives of more than 100,000 patients globally.
Nevros comprehensive HFX spinal cord stimulation (SCS) platform includes a Senza SCS system and support services for the treatment of chronic trunk and limb pain and painful diabetic neuropathy. Senza, Senza II, Senza Omnia, and Senza HFX iQ are the only SCS systems that deliver Nevro's proprietary 10 kHz Therapy. HFX iQ, Nevros latest innovation, is the first and only SCS System that uses Artificial Intelligence to optimize and maintain pain relief using each patient's response1.Nevros unique support services provide every patient with an HFX Coach throughout their pain relief journey and every physician with HFX Cloud insights for enhanced patient and practice management.
Nevro also recently added a minimally invasive treatment option for patients suffering from chronic sacroiliac joint ("SI joint") pain and now provides the most comprehensive portfolio of products in the SI joint fusion space, designed to meet the preferences of physicians and varying patient needs in order to improve outcomes and quality of life for patients.
Job Summary & Responsibilities:
Nevro is seeking a motivated Invoice Services Representative to provide support for invoicing in accordance with the established process and procedures and SOX guidelines. The ideal candidate is energetic and passionate about working at Nevro. Must provide exemplary support to our sales team and customers, while developing good relationships with both. The Senior Invoicing Services Representative will be responsible for ensuring orders are entered into the system and invoiced within established KPIs. The position will be the point of contact for sales and customers for specific regions, while providing support throughout the Invoicing Services process. This position reports to the Invoicing Services Manager.
Key Responsibilities:
- Check Salesforce for DBRFs (Device Billing Registration Form) submitted by the sales team
- Review and validate purchase orders, PO request sheet, customer pricing and DBRFs to create orders in ERP system
- Accurately verify information from Salesforce transferred to ERP system (QAD), update pending comments and confirm sales orders
- Validate line items and push sales orders to invoiced for regions of responsibility
- Create workflows in electronic storage system (DocuWare). Import required documents within established KPIs for each order to ensure SOX compliance
- Proactively work with sales reps to resolve sales order discrepancies and purchase order issues to ensure invoices are accurate and generated timely
- Provide Open Sales report weekly or as needed/requested for assigned regions
- Provide additional reporting as needed
- Create credit and debit memos and provide timely information/updates to internal business partners as needed
- Remain current on all Invoicing Services process and provide recommendations for process improvements
- Other duties as assigned.
Role Requirements:
- Bachelors degree and relevant work experience highly preferred
- Equivalent work experience may be substituted for education requirement
- Able to work a flexible schedule to support business needs, including over-time, evenings, weekends, and holiday hours are necessary
Skills and Knowledge:
- Solid computer skills, including Excel, Word and Outlook
- Customer Service/Order Management and Accounts Receivable experience is a plus
- Must be detailed oriented
- Analytical with a sense of urgency
- Willingness to assist team members and ability to thrive in a large team environment
- Positive attitude is a must
- Must have excellent verbal and written communications skills
- Strong ability to quickly identify and resolve issues
- Ability to work in fast paced and changing environment
- Knowledge of SalesForce.com is a plus
- Knowledge of QAD Accounting software a plus
- Basic understanding of GAAP accounting plus
- Work independently while performing essential duty with minimal supervision
Target Pay Range:
$68,381- $94,023. The final starting salary offer to the successful candidate will be determined by evaluating several factors, such as education, experience, knowledge, skills, internal equity, alignment with market data, and geography. *Nevro is a multi-state employer, so the target pay range may increase or decrease depending on the city/state.
Full-time Nevro team members enjoy a full suite of additional benefits such as market-leading medical, dental, and vision benefits, 401k matching, ample vacation time, pre-tax savings perks, tuition reimbursement, Employee Stock Purchase Plan (ESPP), short and/or long-term incentive opportunities, recognition awards, volunteer time off, and several employee resource groups that focus on supporting our Wellness, Leadership Development, and Diversity and Inclusion.
EEO Statement:
Nevro offers equal employment opportunity, regardless of race, color, creed, religion, national origin, marital or family status, sex, sexual orientation, gender expression (including religious dress and grooming practices), gender (including pregnancy, childbirth or medical condition related to pregnancy or childbirth), physical or mental condition, protected veteran status, disability, age or other characteristics protected by laws.