Job Details
Title: Operations Support Specialist (Night Shift)
Location: Boardman, OR
About Lamb Weston
We love making fries almost as much as you like eating them! Since the 1950's, Lamb Weston has inspired customers with food they love, trust, and share with families and friends. As a leading global manufacturer of quality frozen potato products with over 10,000+ team members around the world, it's our business to see the possibilities in potatoes and people.
We are looking for team members with an appetite for a challenge! People who are hungry to join a winning team and help us make a difference in the world. When you join Lamb Weston, you join a community with a strong support network and training programs designed to nurture, inspire, and help you grow.
We are driven by a relentless pursuit of results and by people who think creatively and embrace our values of: Integrity, Teamwork, Inclusion, Drive for Results, and Empowerment. Exactly what you'd expect from the most inventive potato company in the world!
Join Lamb Weston! We bring the world together with our fries.
Job Description Summary
About Us
Started in 1950 on a small farm in the Northwest region of the U.S., Lamb Weston has grown to be one of the world's largest frozen potato companies, happily delivering the delicious goodness of fries to more than 100 countries. Lamb Weston has created inventive products and processes that are standards in the industry. When we look at a potato, we see possibilities. Our people are a valuable and integral part of our business and play a vital role in our success as an organization. At Lamb Weston we offer the financial stability and career potential of a true industry leader. Lamb Weston will offer you the opportunity to put your education and skills to work as part of a great team, contributing to the achievement of the organization's goals and objectives. You will be challenged to take responsibility, drive results, show creativity, and display initiative - and you will be rewarded for your contributions and impact. Let's explore the possibilities together.
The Role
The incumbent is responsible for resolving employee issues and problems that are presented to the department through our various channels, including phone, web, and email. Incumbent will resolve issues and problems that are reported directly by the employees, and will also be responsible for resolving time-sensitive issues being reported. Issues that will be resolved include, but may not be limited to: general employee issues or complaints, scheduling, initiating leaves of absences, troubleshooting computer programs (KIOSK), time and attendance and other administrative duties.
Job Description
Key Accountabilities
Assist with various HR job functions including but not limited to:
Reviewing and preparing the employee schedules and replacing call-ins.
Answering phones, emails, radio.
Issuing Personal Protective Equipment
Answering employee questions
Updating attendance program and routing disciplinary forms
Review timekeeping system regarding hours worked by employees
Process vacation requests, PTO, and leaves of absence
Assist employees with initiating the FMLA/OFLA process.
Being a CHAMPION on enforcing Lamb Weston policies.
Basic & Preferred Qualifications
Skills & Experience
This position requires general office experience, excellent interpersonal, organizational and problem-solving skills. A strong work ethic and employment history is highly desired. The incumbent must be self-motivated, organized, punctual, and accurate.
The incumbent must be a team player, and be willing to work in a team environment.
The following are required but not limited to:
- High degree of customer service orientation a must.
- Strong verbal and written communication skills a must, both in communicating directly with employees and plant management.
- Experience in troubleshooting computer hardware and software problems.
Flexibility in working hours. - Ability to work in a high volume call environment.
Education
- General office experience or training is required. On the job training will be provided and validated in accordance with skills training and evaluations.
- High school diploma or general education degree (GED) required.
- Associates degree preferred.
- Administrative work experience in a Human Resources department preferred.
Competencies
- Must have basic reading and writing skills.
- Basic computer skills
- Strong PC skills to include Microsoft Office: Word, Power Point, and Excel.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit for long periods at a time. The employee is regularly using repetitive motion with hands to handle operate office equipment; reach with hands and arms. The employee is seldom required to stoop, kneel, crouch, or crawl. The employee must be able to lift and/or move up to 20 pounds occasionally. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Industry-Competitive Benefits Coupled with our compensation and bonus incentive programs, our benefits deliver rewards that are market competitive. Some of the most attractive elements of our benefit programs include:
- Health Insurance Benefits - Medical, Dental, Vision
- Flexible Spending Accounts for Health and Dependent Care, and Health Reimbursement Accounts
- Well-being programs including companywide events and a wellness incentive program
- Paid Time Off
- Financial Wellness - Industry leading 401(k) plan with generous company contributions, Financial Planning Services, Employee Stock purchase program, and Health Savings Accounts, Life and Accident insurance
- Family-Friendly Employee events
- Employee Assistance Program services - mental health and other concierge type services
Benefits may vary based on location, job role/level, job status, and/or the terms of any applicable collective bargaining agreements.
Job Requisition ID: Req-254983
Time Type: Full time
Anticipated Close Date: 08/10/2024
In compliance with applicable state and local laws, Lamb Weston has opted to include a reasonable estimate of the compensation for this role. This compensation is specific to this position and takes into account a number of variables. Actual compensation may be higher or lower in the range posted based on various factors, including, but not limited to, job duties, experience and expertise. A candidate's work location could also impact the actual compensation being outside of the range to reflect local cost of labor. A reasonable annual estimate of the range for this role based on the variables previously mentioned is: $40,220.00 - $60,340.00
Lamb Weston is an Equal Opportunity Employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status or any other protected factor under federal, state or local law