Job Details
CUSTOMER SERVICE REPRESENTATIVE
$19-$20 an hour
M-F **8 am-5 pm
Walkersville MD
3 months of training they'll work onsite Monday-Friday
After 3 months of training, they may be able to work remote 2 days per week.
Education - HS Diploma, Associate's degree (preferred)
Level* Experienced 1 3 yrs
Language Required: English
What analytical capabilities or niche skillset does this role require?
Microsoft Office; ability to type 40-45 wpm, possess good to excellent writing and PC skills with knowledge in Microsoft
Demonstrate a commitment to Customer Service/Service Excellence
Results driven with strong attention to detail
Written and Oral communication skills,
Professional telephone skills, diplomacy, empathy, negotiation, strong listening, approachable, patient, a problem-solver
Is willing to take on new challenges
Ability to and efficient to handle multi-tasks at one time
Team-oriented, yet independent and self-directed/disciplined
Adaptability (adapt to audience engagement)
Must demonstrate ability to work with excel spread sheets to edit / maintain data.
Ability to work effectively under pressure to meet deadlines.
Order Management:
Primary responsibilities are: order inbox assignments & management, order entry for orders received via electronic and manual methods, processing credits and debits, inbound phone calls, replacements, returns, complaints and some complex products (i.e., reserve order material, products with characteristic selections).
Review and edit orders to ensure accuracy and timely delivery of materials and follow-up or re-promise of order commitments.
Ensure proper documentation is attached to orders within all systems.
Apply with updated resume