Job Details
Overview
Are you looking to start your career with a great company? Do you enjoy solving problems and talking with customers? A Customer Service Role at Snap-on could be for you! Snap-on's Customer Care Center is currently hiring CSRs to support our franchise network. Our Customer Care Center is a fun, friendly, fast-paced environment where our team provides a World Class Customer Experience via Phone, Email, and Text Message. We offer competitive pay, full benefits, and a great work/life balance. We are currently looking to fill positions in our Crystal Lake Contact Center. Shift time TBD.
Benefits and Perks
* $20.50/hour
* Opportunity to earn Sales Bonus ($200-$750) each month
* Hybrid Work From Home program (up to 10 days each month based on metric performance)
* 401k with company match
* Full medical with options for Dental and Vision
* Pension
* Employee Stock Purchase Program
* Employee Purchase Program
* Ability to bid on other shifts based on job performance
* Start with 13 paid vacation days and 1 week paid sick time (accrued based on hire date)
* Annual raises and bonuses (dependent on profitability of the business)
Responsibilities
* Receive and resolve customer interactions.
* Expedite orders through production plants, vendors and distribution centers.
* Provide technical product, statement and order management support.
* Add value by offering promotional products on every call.
* Provide Sales Support to customers.
* Leverage continuous improvement tools to identify and implement process opportunities to enhance service and/or improve franchisee productivity.
* Respond to customer requests for quotes and product information.
* Work to resolve customer service issues.
* Process customer orders into ERP system.
* Generate, update and close customer notes in CRM database.
Qualifications
* High school diploma or equivalent.
* Ability to work 2nd shift hours.
* Multi-task with accuracy and promptness in a busy call center environment.
* Ability to consistently maintain a professional and positive attitude when dealing with customers and franchisees.
* Proficient data entry skills.
* Computer skills: basic knowledge of Microsoft Office.
* Ability to interface cooperatively with the customer service team and all related departments.
* Ability to remain calm under pressure and work in stressful situations in order to promote good customer relations both within and outside the company.
Snap-on is an Equal Opportunity Employer, Minority/Female/Disabled/Veteran