Job Details
WHO ARE YOU: You are a seasoned hospitality professional who is hungry and motivated by wine sales, club sign-ups and successful guest experiences. You execute service through the lens of Fanatical Hospitality to reach the goals of the Tasting Room. WHO WE ARE: Located in the world-renowned Dundee Hills of the Willamette Valley, we are in perpetual growth mode, selling multiple brands at multiple price points under the Stoller Wine Group umbrella. Our portfolio includes Stoller Family Estate, Chehalem, History, Chemistry, and Canned Oregon. Our estate vineyards are LIVE Certified (Low Input Viticulture and Enology), Salmon Safe, and B Corp certified. Additionally, Stoller Family Estate was the first LEED Gold certified winery in the world. Our successful growth stems from a highly selective employment process that effectively matches individual and organizational values, coupled with an entrepreneurial environment that promotes creativity, constant improvement, and excellence in every aspect of our corporate lives.
HOSPITALITY ASSOCIATE | SUMMARY & ESSENTIAL DUTIES
Imagine a company where your sales skills command top dollar in an exciting and dynamic environment. Stoller Family Estate is looking for a wine associate to join our hospitality team. As a member of our diverse and self-motivated team, you will impact our shared goal: to create memorable wine experiences for visitors, wine club members, trade, and VIP guests. We are currently looking for experienced candidates to work part-time hours (up to 30 hours/week). We want applicants with diverse life experiences, strong interpersonal skills, and a passion for hospitality.
Located in the world-renowned Dundee Hills of the Willamette Valley, we are in perpetual growth mode, selling multiple brands at multiple price points under the Stoller Wine Group umbrella. Our portfolio includes Stoller Family Estate, Chehalem, History, Chemistry, and Canned Oregon. Our estate vineyards are LIVE Certified (Low Input Viticulture and Enology), Salmon Safe, and B Corp certified. Additionally, Stoller Family Estate was the first LEED Gold certified winery in the world. Our successful growth stems from a highly selective employment process that effectively matches individual and organizational values, coupled with an entrepreneurial environment that promotes creativity, constant improvement, and excellence in every aspect of our corporate lives.
JOB RESPONSIBILITIES:
Our Hospitality Associates provide detailed and personable insights about Stoller Family Estate including our history, grape-growing and winemaking philosophies, and wines through personalized tasting experiences and special events. We strive to provide a service-forward experience for every guest based on their individual needs.
We accomplish this together by:
Strives to meet and exceed wine club sign up goals and sales goals daily and monthly
Actively and accurately promotes Wine Clubs to guests.
Cleans work area, wipes counters, dusts dirty surfaces, buses tables, refills water states, and any other housecleaning duties that need to be done.
Greets all visitors to the Tasting Room, pours wines for tasting, discusses wine and brand history in-depth and responds to customer questions as appropriate.
Sets tables based on guest count, membership status and requested experience listed in TOCK.
Promotes our goods and services using education and sales tactics learned during training.
Enters in sales and wine club member information using WineDirect, our point-of-sale software, on iPads.
Delivers food orders to corresponding table numbers.
Anticipates the needs, expectations and questions of a wide variety of guests.
Speaks to all aspects of the Stoller Family Estate experience at a high level.
Maintains upbeat, even attitude and composure in the face of large volumes of guests and inquiries.
Takes initiative to do running side work which includes rolling silverware, running food, polishes glassware, takes out trash, writes thank you cards for club members and VIP's, etc.
Works in a variety of spaces and settings, between the Tasting Room, Lawn, Experience Center, Legacy Room, and Events.
Upholds established service standards to ensure a memorable guest experience.
Demonstrates a passion for detail and a willingness to learn.
Maintains punctual, regular and predictable attendance.
Works collaboratively in a team environment with a spirit of cooperation.
Respectfully takes direction from leadership team.
Other duties as assigned.
WHAT WE ARE LOOKING FOR IN YOU:
- Passion for hospitality
- Thrive in a fast-paced, restaurant-style environment
- Ability to communicate detailed information fluidly, take direction, and multi-task
- Interest in wine and the industry
- Desire to join a growing company
- Enjoys a team environment
- Self-motivated and organized
- Strong work ethic
COMPENSATION
- Competitive base pay DOE, club referral bonus, generous sales incentives
- Outstanding discounts for wine, merchandise, and more
- Learning and growth opportunities
REQUIREMENTS
- Minimum 1 year customer service or sales experience in a fast-paced environment
- Age 21+
- A valid, current Oregon Food Handler s Card
- A valid, current OLCC Servers License
- A valid, current Driver s License and reliable transportation
- Open availability, including nights and weekends
- Ability to stand and walk for 8 hours and lift 40 lbs. throughout shift
We invite you to contact us immediately. Please email your cover letter and resume to .