Job Details
Would you say you have experience providing world class customer service? We have a local insurance company that is in need of someone with your expertise. This is a high volume and fast paced environment where you will be listening, documenting and will be required to multi-task efficiently. You will be the first point of contact with a new business owner calling into our company.
salary: $15 - $16 per hour
shift: First
work hours: 8 AM - 7 PM
education: High School
Responsibilities
*MUST have High Speed internet with accessibility to plug ethernet cable from provided phone directly into modem/router. As well as, Windows 10 operating system, no Chromebook.
Under direct supervision, attends and actively participates in all scheduled Foundation training courses; and completes all assigned classroom activities, exercises, discussions, and exams
Receives monitored inbound calls regarding Aflac products and services and navigates through Aflac computer systems and sub-systems as a part of on-the-job training and call coaching sessions; answers inquiries, resolves problems and promotes good customer relations by providing premier customer service with a professional and friendly demeanor
Provides thorough and accurate responses to policy-holder requests and inquiries using knowledge and skills acquired through Customer Service training; navigates Aflac's computerized systems for tracking, information gathering, researching, and trouble shooting
The essential functions of this role include:
working in a smoke free environment Skills
Customer Service Typing Skills Empathy Telephone Etiquette Active Listening Basic Computer Skills Basic Software Skills Qualifications
Years of experience: 1 year Experience level: Experienced Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact ...@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).
Applications accepted on ongoing basis until filled.