Job Details
Overview:
The Service Coordinator is responsible for coordinating and executing all necessary duties associated with the dispatching of Maintenance and Repair Service Calls from Retail Stores. This position will support W. Lee Flowers retail stores and can be based in Winston-Salem, NC or Scranton, SC.
Responsibilities:
- Acts as the main liaison between stores and the maintenance office.
- Receives service requests from stores, discovers pertinent information, and schedules operational support to respond to maintenance issues. Follows up with stores to gain information needed to ensure that the proper vendor is dispatched.
- Maintains parts transfers for service technicians.
- Prioritizes the repair schedule and dispatches (by cell/maintenance system) the service technicians.
- Monitors service technicians' locations for easy access and communicates information to the Facilities Manager.
- Prepares all FE Maintenance-related invoices for approval and payment.
- Maintains records for store repair charges along with all files on equipment and parts associated with FE Maintenance. Communicates status of all service requests with the vendor and stores using the computerized maintenance system.
- Calculates and reports service technicians' hours each week. Tracks and keep service technicians mileage and expense reports current.
- Schedules outside contractor presentations of potential vendors.
- Prepares and maintains inventory sheets for service technicians.
- Assists the Facilities Manager to ensure that all requests at retail store level are handled in a timely and appropriate manner. Follows up to ensure that all issues are handled in accordance with WLF Maintenance Procedures and Policies.
- Maintain records for compliance inspections (i.e. fire, sprinkler, hood cleaning, suppression system, fire extinguishers, backflow prevention test, boiler inspections, grease interceptor reporting to state and local municipalities.
- Assist Food Safety Manager with pest control issues and waste removal in stores.
- Assist with fryer grease removal/recycle.
- Assist as back-up for purchasing equipment for new stores/remodels/conversions.
- Assist with Landlord issues as needed.
- Performs all other duties as assigned by management.
Qualifications:
- Demonstrate good organizational skills and knowledge of the functional operation of a variety of retail store equipment.
- Must have a desire and the ability to give outstanding guest service.
- Ability to communicate effectively with all levels of WLF management.
- Ability to maintain professionalism and have good decision and problem-solving skills.
- Must be able to use Excel, Word, and other Microsoft Office programs.
- Must have the ability to work unsupervised and maintain all needed files and records.
- Ability to sit for long periods of time.
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