Job Details
Job Purpose:
To provide all facets of customer service to internal and external customers in order to address issues and inquiries; to collect outstanding accounts receivable and protect the company s assets; to process equipment and parts orders in a timely manner.
Job Duties and Responsibility:
- Contact delinquent accounts via phone and email to obtain payment commitments.
- Follow up on customer payment commitments to ensure a timely payment.
- Answer incoming calls on department queue and direct line in an extremely high call volume environment.
- Monitor order screen to determine if orders can be released.
- Provide all facets of customer service to our internal and external customers.
- Follow-up on customer claims and disputes to bring to a resolution and work closely with Territory Managers and Sales Team to resolve issues.
- Review Job Sheets for completeness before submitting to the Pending Approval Que.
- Follow jobs to ensure the company does not lose lien or bond rights.
- Verify and complete lien waivers daily as requested by customers.
- Monthly preparation of Credit Reports (Customer Service, Warranty and President s Report; 90 day reports; and 60-day report)
- Notify Credit Management when further collection action or credit line increase is necessary.
- Age credit memos on a daily basis.
- Respond to requests for trade references.
- Reconciliation of customer accounts as needed/requested.
- Maintain regular, punctual and reliable physical attendance
- Work overtime as assigned
- Work cooperatively with others
- Comply with all company policies and procedures
All the tasks described in these Job Duties and Responsibilities are the essential functions of this job. If requested, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of their job, absent undue hardship or direct threat.
Qualifications:- High School Diploma
- 3 years of experience in B2B credit and collections
- 5 years of experience in customer service
- Proven organization and time management skills, including strong multi-tasking skills
- Must be able to handle an extremely high volume of calls and work well under pressure in a fast- paced environment
- Must be a team player and able to work well with others in a team environment
- Excellent written and verbal communication skills
- Experience with liens and lien waivers
- Proficient in Microsoft Office (or other relevant computer programs)
Other: This job description is not an exhausted list of all functions that employee may be required to perform, and employee may be required to perform additional functions. Company reserves the right to revise the job description at any time. Employment is at-will.
Mingledorff s, together with its partner companies, promotes a drug-free, alcohol-free workplace. Applicants being considered for hire must pass a drug test before beginning work. Refusal to submit to testing will result in disqualification of further employment consideration.
Mingledorff s is an equal opportunity affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
Attention Applicants: If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, please let us know. Likewise, if you are limited in the ability to access or use this online application and need an alternative method for applying, we will determine an alternate way for you to apply. Please contact ...@mingledorffs.com or call 770-###-#### for assistance with an accommodation.