Job Details
Description
Assist our guests efficiently, courteously, and professionally in all front desk related functions. Must be available to work rotating shifts, weekends and holidays. Offer referral for services and handle requests for information. Handle and store luggage. Assist with the check-in and check-out of groups and tours Assist other departments as required. Must be able to work prolonged periods standing and/or walking. Must be Customer Service Oriented.
Essential Responsibilities:
- Organize, confirm, process, and conduct all guest check-ins/check-outs and secure payments.
- Keeps work area clean and disinfected.
- Verify Daily Check-In's and Check-Out's complete necessary paperwork. Identify and Classify Rewards Programs Highest Rank Members ( For Example: Marriott Bonvoy Elite Status).
- Supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest are resolved. Speak with others using clear and professional language.
- Implement Wake-Up Call requests and verify Logbook for any new information.
- Ensure proper shift handover of Front Desk and Mini Market Register. Make sure shift has proper change of bills and/or coins.
- Process all payment types, adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges; provide change.
- Notify Loss Prevention/Security of any guest reports of theft.
- Develop a thorough knowledge of the products, including hotel rooms, type of rooms, amenities, services of hotel, etc.
- Maintain confidentiality of proprietary information.
- Perform shuttle service and/or other duties as required by Supervisor or Manager.
- The duties and responsibilities described are not a comprehensive list and additional tasks may be assigned to the employee from time to time.
- The scope of the job may change as necessitated by business demands.
- Must be able to stand for long periods of time. Must be able to lift and/or move 50 lbs.
Marginal Responsibilities:- Develop and maintain positive working relationships with others. Support team to reach common goals. Comply with quality assurance expectations and standards.
- Possess a high level of good work relations, work closely with managers and coworkers. Have flexibility in a changing work environment. Report to rotational weekly shifts on time.
- Be able to face problems and emergencies and make effective decisions.
Requirements- Bachelor's Degree on Hotel Administration/Business Administration or related field.
- Minimum of 2 years of related experience required.
- Must possess excellent communication skills in Spanish and English.
- Customer Service Oriented
- Team Player
- Able to work under pressure and ability to solve client issues in a friendly and timely fashion
- Able to work Flexible Shifts including Weekends and Holidays