Job Details
The Company:
- A physician lead Urology group in DFW
The Position:- Patient Service Representative
Duties:- Enters patient demographics and schedules office appointments, procedures and consultations and relays pre-visit instructions including paperwork requirements and financial obligations.
- Coordination of all inbound referrals, associated appointments and medical record indexing.
- Uses computerized appointment system to match physician/clinician availability with patient's preferences in terms of date, time and location.
- Maintains scheduling system so records are accurate and complete and can be used to analyze patient/staffing patterns.
- Ensures that updates (e.g., cancellations, reschedules or additions) are tracked accordingly to company guidelines.
- Communicates as needed with physicians/clinicians and other staff about any patient concerns/issues related to scheduling and/or hospital consults.
- Documents clinical questions or concerns in an electronic message format and relays to applicable staff and providers following established triage guidelines and urgent/emergent protocols.
- Uses customer service principles and techniques to deal with patients calmly and pleasantly.
- Responsible for achieving system metrics to include length of call and number of calls handled during scheduled shift.
- Consults with Call Center Supervisor about any system problems or issues.
- Demonstrates a high level of critical thinking and detail orientation
- Maintains accuracy and productivity levels as established by department standards.
- Performs, organizes and streamlines operational tasks to reduce the potential for errors.
- Maintains patient safety and confidentiality at all times.
- Travels as required.
- All other duties as assigned by Call Center Supervisor.
Requirements:- Minimum one year of experience in a call center environment, preferably in a medical or insurance setting.
- Knowledge of medical practice protocols related to scheduling appointments.
- Knowledge of computerized scheduling systems.
- Knowledge of customer service principles and techniques.
The Location: Schedule: - M - Fri (8-5pm)
- Saturday - Overtime opportunity 8-12pm
Pay Rate: - $16 (1 year min) up to $18 (10 years)
Why Should You Apply?- Opportunity to get acclimated with a great healthcare organization
- Great benefits through Medix
How do you apply? Click "Apply" OR or email your resume
Medix - Anticipating Needs. Exceeding Expectations.Apply now!#MedixSouth