Job Details
The Production Test Support Technician supports production test, failure analysis and repair activities to achieve quality targets and on-time delivery of systems according to the overall production schedule. They provide first level support to the production team and act as a liaison with the Engineering and Diagnostic development teams. The work closely with the cross-functional production and management teams to meet and exceed customer expectations.
What you'll do
- MFG Test Validation
- Validate MFG Test on production HW
- Drive feedback loop / process improvement
- Create failure summary report
- Identify HW failures vs Test Process induced failures (false fails)
- Work with System Engineering and Diagnostic team to close all open test issues
- NPI HW Test
- Primary owner of NPI products in Test
- Manage execution of Test Process
- Provide daily updates of test status vs shipping plan
- Drive all open test issues to closure
- Provide Risk analysis and possible workarounds
- System Test
- Become SME for all execution of MFG Test
- System updates and verification
- Execution of system test scripts and process
- Customer Acceptance Tests
- Become SME and 1st line of support for end of line customer acceptance tests
- Provide and maintain Golden Racks for development
- Monitor Yields and Cycle times
- Drive ongoing improvements with the Production team
- Provide technical analysis for test issues and blockers
- Low level debug and troubleshooting
- High level summary reporting for ZT executives and customers
- System Failure Analysis and Repair
- Create failure summary reports - sort by priority - drive issues to closure
- Troubleshooting of system errors for corrective actions
- Identify false failures being caused by the test process
- Provide feedback to manufacturing for process improvement
- Sustaining Support
- Provide ongoing support and training for test and repair of MP products
- Issue Resolution
- Manage/escalate issues impacting systems in test and communicate to:
- Peer technicians
- Lead
- Supervisor
- Continuous Improvement / 5S Support
- Work with extended team to identify and execute process improvements / 5S actions:
- Peer technicians
- Leads
- Supervisors
- Manager
- Engineering
What you bring: - Outstanding verbal and written communication and interpersonal skills
- Ability to prioritize workload and multi-task
Competencies
- Possess a high level of integrity and strong work ethic
- Ability to work across engineering and production teams
- Ability to communicate issues verbally and in writing to all levels of employees
Education
- High school diploma or higher in a related discipline and/or equivalent related work experience
- Associates degree in IT, or related discipline is beneficial but not required
- CompTIA A+ or Network+ certifications are beneficial but not required
Experience
- Configuration experience of Microsoft OS VISTA/WIN7/Server/Office suite and basic Linux
- Experience with Microsoft Office tools (Outlook, Excel, and Word)
- 1 year PC system related hardware or networking experience is beneficial but not required
About ZT Systems At ZT Systems, you'll get to do work you are proud of alongside smart, passionate people. Every day, there are opportunities to collaborate with the best in the industry to design, build, and deliver impactful solutions to world-class customers. Along the way, you will gain hands-on experience in a face-paced environment that's challenging, rewarding, and career-defining.
A culture built around our values we work hard and think fast. We view challenges as opportunities-to do better, push harder, and be faster than we were the day before. When we fail, we learn from it and move on together. And when we succeed, we use the momentum to go even further. We create value with everything we do, building the foundation of today-and transforming the future of tomorrow.
Join ZT Systems and help us build technology infrastructure that connects the world.
What We Offer When you join ZT, you'll enjoy a range of world-class, inclusive employee benefits designed to grow with you and our company. From competitive compensation to 401K matching to comprehensive health & wellness programs and tuition reimbursement, ZT Systems offers industry leading benefits packages for eligible employees designed to help you get the most out of life.
ZT Group Int'l. is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. ZT Systems provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.