Job Details
RCB Bank has been a responsible employer since 1936, standing firm on moral and ethical principles as a bank and as an inclusive employer while fulfilling our commitment to excellence. Operating with values such as integrity, respect, sincerity and honor, RCB Bank is an equal opportunity employer, striving to hire diverse employees who meet high standards of character, education and occupational qualifications. RCB Bank is dedicated to building Relationships, contributing to our Communities, and embracing our Boldness!
With over 60 locations, RCB Bank offers a variety of excellent career opportunities in Oklahoma and Kansas. We offer full-time and part-time opportunities along with a comprehensive benefit package (eligibility requirements apply).
Title: Customer Service Representative I
POSITION SUMMARY:
Responsible for providing exceptional customer service to customers opening and maintaining deposit accounts while suggesting and explaining products and services.
ESSENTIAL FUNCTIONS:
- Open and maintain deposit accounts.
- Understand and explain all products and services accurately when offered to customers.
- Maintain deposit accounts as requested (update accounts, order checks etc.).
- Discuss and resolve questions and concerns with customers when possible.
- Engage with customers in a caring and respectful manner.
- Image work documents timely and accurately as required daily.
Responsibilities must be carried out while adhering to all federal regulations, laws and Bank policies.
EXPERIENCE REQUIRED: Minimum one (1) year of proven customer service experience.
Previous experience in banking and knowledge of banking processes preferred.
Basic clerical skills with the ability to manage multiple tasks effectively.
EDUCATION, CERTIFICATIONS & TRAINING: High school diploma or GED required.
JOB-SPECIFIC SKILLS & KNOWLEDGE: Knowledge of bank products, services and regulatory requirements preferred.
Ability to effectively communicate with customers and co-workers.
Working knowledge of applicable computer systems.
Strong customer service, interpersonal and communication skills.
Ability to work in a fast-paced work environment managing multiple tasks/projects and deadlines simultaneously
WORKING CONDITIONS Individuals in this position must be able to perform essential functions and physical demands within these documented working conditions with or without reasonable accommodation:
This position is in an office environment within a climate-controlled facility that can be high-traffic during peak service times. There is frequent use of the telephone, computer and other office equipment associated with this position, as well as a large amount of face-to-face interaction with customers. Individuals in this position are typically seated at their personal desk for the majority of the day.
The individual responsible for this role must be able to perform job functions with general supervision and work effectively as a member of a team and independently. The individual must be capable of working harmoniously with diverse personalities of co-workers, staff and customers. This position requires regular and reliable attendance and the ability to work varying hours.
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. PHYSICAL DEMANDS: Physical Demands N/A O F C Lift / Carry N/A O F C Stand
10 lbs. or less
Walk
11 - 20 lbs.
Sit
21 - 50 lbs.
Handling / Fingering
51 - 100 lbs.
Repetitive Motion (Keyboarding / Ten Key)
Over 100 lbs.
Reach Outward
Reach Above Shoulder
Climb Crawl
Squat or Kneel
Bend
Potential Exposures N/A O F C Moving mechanical parts
Wet and/or humid conditions
Heights
Fumes or airborne particles
Chemicals
Weather conditions
Electricity
Vibration
Noise (moderate)
PHYSICAL DEMANDS - LEGEND: N/A (Not Applicable) Activity is not applicable to this occupation. O (Occasionally) Occupation requires this activity up to 33% of the time (0 - 2.5 hrs. / day). F (Frequently) Occupation requires this activity from 34% - 66% of the time 2.5+ - 5.5 hrs. / day). C (Constantly) Occupation requires this activity more than 66% of the time (5.5+ hrs. / day). OTHER PHYSICAL REQUIREMENTS: Vision.
Conversational hearing required.
RCB Bank is an EOE. We offer EEO to all persons without regard to race, color, religion, age, marital or veterans' status, sex, national origin, physical or mental disability, or any other legally protected class.
Other details - Job Family 5-Administrative Support Workers
- Pay Type Hourly
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