Patient Rep - Registration & Discharge - Shea Clinic - East Memphis

Job Details

Position Profile: Front Office Floater

Reports To: Business Office Manager

Position Summary:

Provides key interface between patients, clinical and medical staff. Performs patient check-in (registration) and check-out (discharge) functions to include collection of over-the-counter patient co-pays and payments, updating patient demographics, scheduling of return appointments, posting of charges & payments and performing the daily closing.

Essential Position Functions:

Greets patients in a friendly, prompt and helpful manner.

Instructs new patients in completion of medical history and registration forms.

Maintains accuracy of patient demographic and insurance information by verifying this information at each patient encounter.

Manages patient flow by providing timely check-in procedures upon arrival and check-out procedures at end of patient visit.

Sets up medical records for new patients and inserts update information into established patient medical records.

To ensure collections of patient responsibility balances, collects patient co-pays, deductibles and other balances according to practice protocols and carrier requirements.

For financial control, stamps checks as received and secures them as directed.

To ensure patient compliance, schedules return appointments in accordance with scheduling guidelines and provider requests.

To ensure accuracy of daily batch entries, balances charges and payments with batch report and encounter forms and submits all to Business Office Manager for verification.

Performs other duties as required.

Supervisory Duties:

None

Position Requirements:

High school education or G.E.D. equivalent. Completion of a two-year course for medical assistant would be an advantage.

2 years of recent front office (registration and discharge) experience in a medical practice is required.

Knowledge and experience with front office procedures, office equipment and medical terminology

Possesses accurate data entry skills.

Strong oral and written communication skills.

Shea Clinic - East Memphis

07/01/2024

Memphis,TN