Job Details
Job Description
Required to have a dedicated workspace at home and be able to work from home without distractions.
Receive phone calls and emails from users having problems with using computer software, website navigation, log in issues, and other related technical issues.
Escalate issues in accordance with defined procedures.
Assist users through problem solving steps.
Use available tools and resources to research and resolve technical problems.
Provide accurate information to end users in a timely manner.
Ability to multitask while interacting with customers and documenting tickets.
Adhere to established quality standards.
Ability to work in a team environment.
Complete assigned tasks.
Strong communication skills; both written and spoken.
Job Requirements
Skill
Required / Desired
Amount
of Experience
Call Center experience
Required
3
Years
Help desk or call center technical Support
Required
1
Years
High school diploma or GED required.
Required
Ability to type 40+ WPM
Required
Experience with ServiceNow, Salesforce, or similar ticketing systems.
Required