Job Details
Location: U.S. Based Remote or South Bend, Indiana Remote
Pay: $21.00/hr.
Schedule: Mon. through Thurs. 10 am to 7 pm Eastern and Fri. 8 am to 5 pm Eastern.
Position Overview
Reporting to the Manager, Auditor, the Customer Service Representative is responsible serving BMI clients by providing phone call and email assistance to audit participants including processing of their document submissions to verify their eligibility. Data entry skills are required. Phone call assistance includes addressing caller concerns and answering questions. Processing of document submissions includes reading documents to identify specific characteristics that establish eligibility of enrolled dependents on the client's health plan(s). This position will work closely with rest of the Client Delivery Team - ensuring that everything we do is for the betterment of our clients.
Duties and Responsibilities
- Receive inbound calls, voicemail or emails inquiries and questions from audit participants
- Monitor and track call details by maintaining accurate notes in our proprietary software.
- Process faxes and incoming audit documents based on client specific requirements while meeting BMI performance guarantee requirements.
- Prepare incomplete letters and postcards-based client specific requirements.
- Work cross-functionally with all Client Delivery team members to assure service and partnership plans directly support the account plan for the client, and that services are setup, maintained and delivered in the form that meets the clients' needs and is within the scope of the contract.
- Perform other duties as assigned.
Requirements - Preferably 1 year + of customer service experience.
- Prior experience receiving inbound calls or working in a Call Center.
- Proven excellence in the support and service to complex customers.
- Superior problem-solving ability, preferably within a customer environment.
- Strong analytical and critical thinking ability.
- Strong communication skills.
- Bilingual (Spanish) preferred not required.
- Proficiency with Microsoft Office (Word, Excel, Outlook, PowerPoint, etc.) and video conferencing.
Benefits - Competitive wages and benefits package including health, dental, vision and life insurance
- Work from home!
- Generous paid time-off and paid holidays, including your own birthday!
Skills & Requirements Qualifications
Who We Are BMI is a health care benefits auditing firm founded in 1998 and specializes in health care cost containment. Our national client base consists of organizations ranging in size from fewer than 100 employees, to Fortune 500 firms, to public entities- all who rely on us to provide claims audits of third-party administrators/carriers and dependent eligibility audit services.
Our Culture At BMI, our people enjoy creating indisputable client value, bringing simplicity to complexity, using data to solve problems, and winning as a team. We assume the positive intent of each person on the team, we proactively share information, and we embrace "extreme ownership" for quick problem solving. Candidates who are most successful at BMI are resilient, altruist, exceptional communicators, achievers, and determined.