Job Details
Financial/Administrative
- Maximize cash flow at the property by minimizing delinquencies, ensuring timely rent collection,monitoring banking activities and daily deposits, and contacting residents to collect overdue rent
- Ensure all Entrata data is correct by monitoring input and report functions, accuracy and timely preparation of leasing activities, A/R cash receipts, A/P Invoices, statements of disposition, monthly closing procedures, and late fees
- Assistant RE Manager in meeting targeted revenue goals by exceeding occupancy budgets, creating market incentives, improving resident retention, and monitoring property's financial performance
- Maintain and organize all resident files
- Responsible for maintaining accurate payroll reporting including bonus preparation
Marketing
- Support the leasing team by leasing apartments, responding to telephone inquiries, qualifying applicants, show apartments, ensuring all move-in paperwork is accurately prepared
- Manage renewals and active leases, tracking expirations, preparing expiration letters and drafting renewal leases
- Maintain on-going, in-depth knowledge of associated market to give a competitive edge, perform monthly market studies and physically shop competition bi-monthly
- Assist in monitoring compliance with Fair Housing regulations, Tax Compliance regulations, and other laws as they relate to property specific guidelines in occupancy standards
- Review and analyze weekly traffic reports and numbers, assist with weekly marketing meetings
- Maintain passing e-shop, phone shop, and physical shop scores of 85% or higher
- Monitor social media accounts daily and post weekly content
- Respond to social media comments and direct messages
- Conduct direct marketing to local companies as needed
Customer Service
- Assist in planning and preparation of resident events
- Complete a daily inspection of the property and market-ready units
- Assist with the monitoring and directing of service operations to ensure service requests are completed within 24 hours and curb appeal standards are met
- Provide excellent customer service and display courteous and professional attitude toward all customers
- Maintain availability or coverage for emergencies, on-call duties, resident functions, andweekends
- Advise Business Manager of conditions of the community affecting the resident's safety, dissatisfaction, and to preserve the asset
- Available for emergencies, on-call duties, resident functions, community affiliated functions and weekends
Personnel Development
- Assist RE Manager in recruiting and selecting team members, understanding, and adhering to the hiring policies and procedures
- Assist RE Manager in evaluating and supervising team members
- Perform other duties as required
Requirements:
- High school diploma or equivalent, college degree highly preferred
- One-year property management experience or 4-year degree in a related field
- Proficient computer skills including the Microsoft Office Suite, Entrata experience preferred
- In Pennsylvania or New Jersey, must obtain a real estate license within 180 days of hire
- Working knowledge of applicable Landlord Tenant Laws, Fair Housing mandates and other legal issues affecting property management
- Excellent English communications skills, both verbal and written
- Must be able to walk apartments and grounds, including steps and climbing stairs
- Occasionally requires lifting 20 pounds or less
- Valid driver's license
FSLA Status: Exempt or Non-Exempt