Job Details
JO Details
Client Name
Commonwealth of Mass
Job Title
Cisco Wireless Engineer
C/CTH/Perm + Duration
Contract-through June 30 th , 2024
likely to be extended into FY25.
-Hours per Week: 37.5
Start date & Location
Asap & Hybrid
Chelsea, Massachusetts 02150
Rate
60/hr C2C
Seeking to hire a Cisco Wireless Engineer that will be mainly responsible for reviewing and implementing network related changes to support our Cisco Wireless environment. The Cisco Wireless Engineer will provide 2nd tier Support for all Cisco Wireless network issues and Connectivity. The incumbent will troubleshoot network and security related issues with a focus on but not limited to network aspects the incumbent is responsible for to determine a cause.
The Cisco Wireless Engineer will provide end to end resolution or support of all wireless network and security related incidents by utilizing, and configuring wireless network, monitoring and security tools and resources including joint resolution with application groups, systems groups, engineering teams, multiple vendors, and customers. The Cisco Wireless Engineer configures and supports enterprise management tools to automate tasks in the daily operation of the network and deliver service solutions for the customer. Our customers include all Executive Branch Secretariats and agencies, Judicial branch, Legislative branch, and others at various levels of local, State and Federal government. The incumbent will be responsible for onsite resolution to network outages when such problems cannot be resolved remotely. The incumbent will configure and supports enterprise management tools to automate network and wireless tasks in the daily operation of the network and deliver service solutions for the customer. The incumbent will also be responsible for administering our DNAC application, which will include setting up of alerts, maintaining the integrity of all data that is in DNAC as well as work on reporting, and outages. He will also assist with the administration of the wireless controllers, wherever they may be deployed.
The primary work location for this role will be Chelsea, Massachusetts 02150 . The work schedule for this position is Monday through Friday, 9:00AM to 5:00PM . This position would be expected to follow a hybrid model of reporting to work that combines in-office workdays and work from home days as needed.
All offers of employment into this position are conditional and subject to passing: a Massachusetts Criminal Background Check (CORI); a security clearance (fingerprinting) consistent with IRS and/or public safety requirements; and security training.
Responsibilities:
Provide end to end resolution or support of all wireless related incidents by utilizing, and configuring network, monitoring and security tools and resources including joint resolution with application groups, systems groups, engineering teams, multiple vendors and customers.
Provides support to teams and departments with technical expertise in TCP/IP, Ethernet, routers, and switches, wireless and security.
Configure and supports enterprise management tools to automate network and wireless tasks in the daily operation of the network and deliver service solutions for the customer.
Onsite resolution to network outages when such problems cannot be resolved remotely
Wireless support, troubleshooting and incident management, work with Cisco DNAC to identify AP status, troubleshoot and
Lead joint resolution teams for critical enterprise service availability incidents
Assist with Network Projects with our network Engineering teams when applicable
Attend bi-weekly status meetings and provide status updates to your manager.
Stay current with network and infrastructure technologies through various methods including online research, vendor hosted seminars and conferences, free online courses and paid courses paid by TSS.
implement and customize the following enterprise network management tools: Orion Solar Winds , Cisco NAM and Juniper, Riverbed technologies, Cisco DNAC for wireless
Supporting any and all WIFI hardware and software along with any handheld device issues.
administering our PRIME application, which will include setting up of alerts, maintaining the integrity of all data that is in PRIME as well as work on reporting, and outages.
Preferred Knowledge, Skills and Abilities:
5 years of network management and network operations support related experience specifically at a large network enterprise with a 100+ customer base.
5 years of experience and knowledge in delivering network benchmarks for enterprise applications
Extensive ability in network incident resolution for layer 2 and 3 availability incidents, performance incidents, and resolutions requiring team-based resolution with peers and vendors
Extensive experience and hands-on knowledge in analyzing packet captures, capable of isolating abnormal client-host communication
Experience in implementing and customization of the following enterprise network management tools: Orion Solar Winds , Cisco DNAC for wireless.
Experience in customer relationship management with the ability to manage and direct needs assessments and present
Experience with technical documentation and presentation skills with hands-on exposure in using VISIO.
Experience and training for configuration of cisco, Juniper and other manufacturers switches and routers.
Experience with Enterprise wide NetFlow solution
Experience with customizing and implementing SNMP on all routers and switches
Experience with syslog messages, ability to create, customize and properly react to all messages required.
Qualifications acquired on job / leveraging some of our existing platforms like Juniper and Checkpoint
Ability to understand and follow sometimes-complex oral and written instructions.
Excellent organizational, verbal, written communication, and interpersonal skills with a high degree of attention to detail
Valid driver's license and ability to lift up to 35lbs.
Education and Certifications:
Bachelor's Degree in computer science, Information Systems, Business Administration or other related field, or equivalent work experience