Job Details
About the Role
The Hotel Manager is tasked with supervising the daily operations of the hotel and RV park, ensuring exceptional cleanliness, service, and guest satisfaction. This position requires leading and inspiring a team, managing operational activities, and utilizing hospitality management systems to provide an outstanding guest experience.
Responsibilities
- Lead, manage, and motivate a high-performing team across hotel and RV park operations.
- Provide ongoing training and professional development to enhance service delivery and operational efficiency.
- Optimize staff scheduling to meet operational demands while maintaining cost-effective labor management.
- Supervise daily operations, ensuring top-notch cleanliness, service, and guest satisfaction.
- Leverage hospitality management systems to streamline processes and improve the guest experience.
- Implement service enhancements based on guest feedback and industry best practices. Address guest inquiries and complaints promptly and professionally.
- Manage supply ordering, stock levels, and regular inventories. Ensure sufficient supplies while controlling costs and maintaining quality standards.
- Monitor the competitive landscape to maintain competitive and market-aligned rates. Use analytical skills to evaluate pricing strategies and adjust rates to maximize occupancy and revenue.
- Ensure all operations comply with industry standards and best practices. Stay informed on legal standards and policies.
- Regularly evaluate performance to identify areas for improvement. Implement changes to processes, technology, and strategies to enhance efficiency, customer satisfaction, and profitability.
- Oversee and implement initiatives aimed at enhancing service standards and guest satisfaction.
- Directly manage hiring, training, performance evaluations, and resolution of staff issues, fostering a supportive and motivated team environment.
Candidate Requirements
- Must be 21 years of age
- Be able to acquire Gaming License
- Pass background and drug screen
Interview Process
Step 1: LVSP Prescreen
Step 2: Interview with Hiring Manager
Step 3: Video interview with GM
Step 4: Decision Time!