Desktop Support Technician

Job Details

We are looking for a Desktop Support Technician to join the team! This is a unique, fantastic opportunity! This is a 30-hour, direct hire position that is 100% on-site in Hampshire, IL.

Description:

• Provide general support for end users within the organization's desktop computing environment, including installing, diagnosing, repairing, maintaining, and upgrading all PC hardware, software, and equipment to ensure optimal workstation performance.
• Provide both on-site interaction and over-the-phone support for all company employees, including technical troubleshooting, assistance, and guidance.
• Work closely with the other IT staff to collaboratively ensure that all company IT initiatives are met successfully.
• Research and resolve technical problems
• Respond to escalated telephone, email and online requests for technical support
• Regularly exercise discretion and judgment in prioritizing requests and interpreting and adapting procedures, processes and techniques.
• Provide on-site support for end user hardware and software issues in-person at Hampshire plant/office.
• Provide remote support for end user hardware and software issues for other offices and off-site sales staff.
• Support PC equipment and networking used for factory machines at Hampshire plant.
• Responsible for installation and support of all multifunction and desktop office printers.
• Oversee successful implementation of equipment during scheduled events.
• Configure and support corporate iOS devices and VOIP desk phones.
• Keep IT inventory up to date.

Requirements:

• Associate or bachelor's degree in computer science (from US accredited college).
• A minimum 2-3 years of experience within IT or technical related field.
• Experience with Microsoft Windows operating system: Windows 10, Windows 11.
• Experience with Microsoft Office applications specifically Outlook, Word, Excel, and PowerPoint.
• Ability to troubleshoot, diagnose, and resolve end user hardware and software issues.
• Basic understanding of current technologies and the ability to learn new technology concepts.
• Understanding of Windows networks, TCP/IP, LAN/WAN, DNS and DHCP.
• Microsoft Exchange clients using Outlook, smartphones, tablets, and OWA.
• Ability to resolve issues using "best practices" techniques.
• Hands-on experience of troubleshooting and fixing IT equipment.
• Good knowledge of Active Directory and Windows Server 2016 and 2019.
• CompTIA A+ or Network+, CCNA, certifications are a plus.

Details:

• This is a part-time position, working 30 hours a week (with eligibility for full benefits). May require occasional extra hours and/or weekends, as needed.
• This is 100% on-site in Hampshire, IL.
• Shift: Monday - Friday, 7:00 am - 1:00 pm
• This is a direct hire position. LOCAL candidates only.
• Salary: $55K
• W-2 only; no C2C/B2C. No relocation.

Malone is an Equal Opportunity Employer.

 MALONE WORKFORCE SOLUTIONS

 06/29/2024

 Hampshire,IL