Job Details
Customer Service Rep 2 page is loaded **Customer Service Rep 2**
**Customer Service Rep 2**
locationsLong Island City, NY time typeFull time posted onPosted 2 Days Ago job requisition idR-066:012022 **Join our Team**
Our location is located in Long Island City, NY.
National Benefit Life has been a leader in our industry since 1963. As a subsidiary of Primerica Life, we maintain insurance policies for clients nationwide and when your family needs us most, we're there.
**About this Position**
Enthusiastic individual who can listen to customer service issues, remain professional and courteous and help resolve each problem or concern. The successful candidate for this role will have a strong command of the companys customer service policies, and be well-trained in product knowledge that can be critical for offering quick and accurate assistance to customers.**Responsibilities and Qualifications**
Duties
* Answer and respond to customer calls from 9 a.m. to 4 p.m.;
* Responsible for maintaining a high level of professionalism with customers and working to establish a positive rapport with every caller.
* Review and respond to incoming correspondence;
* Process duplicate policies for various product lines;
* Process all functions required for imaging processed work;
* Process address changes for Old and Current Product policies;
* Update and distribute reports
* Review and Update Daily Reports
* Process New Business Applications and Update Cycle Sheets
* Process invoice payments for Vendor
* Submit monthly payment for Agent Loans
Qualifications
* 2 years work experience;
* Strong customer service experience;
* Excellent verbal and communication skills;
* Ability to remain professional and courteous with customers at all times.
* Excellent interpersonal and organizational skills;
* Knowledge of Word, Excel and Outlook;
* Knowledge of Life Insurance Operations
Schedule:
* A Company Laptop will be issued
* 40 hours per week working remotely Monday - Friday 8:30 a.m. - 5:30 p.m.
* Internet Access with speed requirements of 8 mbps (upload) and 15 mbps (download)
Salary:
$36,000 - $39,000
It has been and will continue to be the policy of Primerica, Inc., and its subsidiaries to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, sex, color, religious creed, religion, national origin, citizenship status, age, disability, pregnancy, ancestry, military service or veteran status, genetic or carrier status, marital status, sexual orientation, or any classification protected by applicable federal, state or local laws.
At National Benefit Life, we believe that diversity and inclusion are critical to our future and our mission creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.
Since 1977 Primerica has been a Main Street Company for Main Street North America. Our mission is to create more financially independent families. Led by CEO Glenn Williams and President Peter Schneider, our over 2,000 employees are proud to be an integral part of achieving Primerica's goal to help families become financially independent.
Primerica employees support our representatives as they provide education and financial solutions to their communities through term life insurance, mutual funds, annuities and other financial products. We insured approximately 5 million lives and have more than 2 million client investment accounts. Our competitive salaries, award-winning benefits package, and employee recognition programs are just a few of the reasons our average employee tenure is 13 years.
Our stock is traded on The New York Stock Exchange under the symbol .
If you need an accommodation with any part of the application process, please email ...@primerica.com .
**Introduce Yourself**