Job Details
**Delivery Manager**
at Weee! Inc Union City, California, United States ****About Weee!****
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Weee! is headquartered in Fremont, CA and currently available coast to coast with exceptional growth (6x YoY) across geographies, categories and ethnicities. We have raised $400M+ in funding to date from leading investors including , Blackstone, Tiger Global, Lightspeed Ventures, Goodwater Capital, XVC and iFly. The opportunity now is to join a rocketship as we prepare for the next stage of growth, and an eventual public listing.
As a Delivery Manager, you will have responsibility for the day to day delivery management, providing leadership to shift supervisors, operations assistants, and independent delivery service providers (DSP), coordinating external staffing agency relationships and performance. This team will be entrepreneurial and work in a highly collaborative environment. You will need to thrive and deliver results in an ambiguous environment. If you have a quality focused, customer-centric industry background which carries with it experience of working in an exciting, ever changing and highly growth environment (such as transportation, logistics, delivery company or the military for example) we'd like to hear from you.
* Plan, prioritize, assign, supervise, review, and participate in the work of staff responsible for vehicle and equipment maintenance.
* Establish schedules and methods for providing vehicle and equipment maintenance services; identify resource needs; review needs with appropriate management staff; allocate resources accordingly.
* Implement approved policies and procedures; monitor work activities to ensure compliance with established policies and procedures.
* Participate in the selection of equipment maintenance staff; provide or coordinate staff training; work with employees to correct deficiencies; implement discipline procedures.
* Maintain vehicle and equipment maintenance records and repair costs; maintain records concerning operations and programs; prepare reports on operations and activities.
* Support your team of shift supervisors and the operations leadership team in daily management, including allocating drivers, directing meetings, assigning job responsibilities.
* Comply with the U.S. Department of Transport laws and regulations.
* Being obsessed by metrics and diving deep to find root causes quickly, to bring about improvements.
* Ability to utilize exceptional problem-solving, and communication skills to influence business and technical college
* Continuously utilize software and hardware tools to ensure normal day to day operations. Ensure associates have proper tools to perform the job and coordinate repair or replacement when needed.
* Investigate complaints and recommend corrective action as necessary to resolve complaints.
**Qualifications**
* Bachelors degree qualification or equivalent
* Has knowledge and experience in direct-to-customer fulfilment operations as well as high-quality technical, problem-solving, and communication skills
* Experience defining projects, collecting requirements, designing process solutions
* A forward thinker, with an ability to handle high levels of ambiguity and thrive on change.
* Solid written and verbal communication skills; ability to communicate effectively and build partnership relationships with both staffing agency management representatives and their delivery providers
* Experience with performance metrics and process improvement with demonstrable problem-solving skills and investigative skills
* Ability to work for different managers: we move managers around to meet business needs and as our business grows you need to adapt to changes in management
* High-quality customer service skills and interpersonal skills
* Direct management experience for employees and their performance
* Willingness to work flexible schedules/shifts/areas
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As set forth in Weee! Incs Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.
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