Job DescriptionPlease APPLY AT https:Position Summary: The Contact Center Representative is responsible for responding to member needs with high quality service, quickly and efficiently, via multiple media channels, including phone, video teller, online chat, and secured messaging. Basic functions include customer account maintenance, plastics maintenance, transfers, general technical support and research for Digital Banking and Bill Pay, and payment processing. The Contact Center Representative will provide excellent member service through research and problem solving. The Contact Center Representative should always strive to exceed the expectations of the members. *Employees are expected to demonstrate and maintain an up-to-date knowledge of and ensure compliance with applicable regulatory requirements, including but not limited to BSA, OFAC, CIP, and internal policies and procedures. Duties and Responsibilities (Essential Functions):
Purdue Federal Credit Unio
06/25/2024
West Lafayette,IN